Special Assistance Information for customers who request special assistance
We aim to create a society where everyone can enjoy traveling, sports and culture,
and all customers can have a safe and comfortable journey.
Please do not hesitate to ask our ground staff and cabin crew as they are prepared to provide any necessary assistance, so that all
customers can travel with peace of mind.
Providing a safe
and secure travel experience
We will continue to undertake new measures to prevent the spread of COVID-19, in order to provide all our guests with a safe and secure travel experience.
Registering special assistance requests with your JAL Mileage Bank (JMB) card
will make your travel arrangements easier.
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Assistance for mobility and wheelchairs
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Vision Assistance
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Hearing or Speech Assistance
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Cognitive and Developmental Assistance
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Customers who are ill or injured
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Customers with food allergies
We offer assistance for following customers on Japan domestic flights.
For international flights, please check boarding assistance page below.
*Please contact to international flight reservation desk for detail.
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Assistance dog
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Customers who bring and use medical device
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Customers who use a stretcher
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Customers who use an oxygen bottle
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Customers with sleep apnea syndrome
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Customers for whom it is difficult to stay in a sitting position
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Group tour customers
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Disabled sports athletes
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About medical certificates or consent forms
What's New
Inquiries
If you have any questions or concerns please do not hesitate to contact us.
Frequently asked questions