Special Assistance Information for customers who request special assistance
Precautionary measures of COVID-19
We will continue to undertake new measures to prevent the spread of COVID-19, in order to provide all our guests with a safe and secure travel experience.
JAL is the first airline in Asia with the highest rating and received COVID-19 safety awards from both SKYTRAX and APEX, two leading international airline advisory organizations.
Available Assistance
Special Assistance Registration Service
Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier
Support for small children, elderly customers and customers who need assistance
We offer assistance for following customers on Japan domestic flights.
For international flights, please check boarding assistance page below.
*Please contact to international flight reservation desk for detail.
Assistance that requires advance notice
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Assistance dog
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Customers who bring and use medical device
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Customers who use a stretcher
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Customers who use an oxygen bottle
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Customers with sleep apnea syndrome
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Customers for whom it is difficult to stay in a sitting position
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Group tour customers
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Disabled sports athletes
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About medical certificates or consent forms
What's New
Inquiries
If you have any questions or concerns please do not hesitate to contact us.
Frequently asked questions