Special Assistance Information for customers who request special assistance


Special Assistance Registration Service

Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier

Support for small children, elderly customers and customers who need assistance

We offer assistance for following customers on Japan domestic flights.

For international flights, please check boarding assistance page below.

*Please contact to international flight reservation desk for detail.

Assistance that requires advance notice


If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions