Traveling Babies or Small Children
Assistance service available for passengers traveling with children under 3 years old (no younger than 8 days old)
Traveling with your baby
Pre-flight preparations
Selecting seats
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
- Passengers traveling with children between 8 days and 2 years old cannot sit in exit rows for safety reasons.
- If you are traveling with 2 children between 8 days and 2 years old and desire adjacent seats, please select "Preferred Seats for Passengers with 2 Children."
- Eligible seats may be restricted to certain fare types.
- Aircraft types are subject to change without prior notice.
Child Icons during seat selection
Passengers traveling with children between 8 days and 2 years old who select their seats on the JAL website will have a child icon displayed on their seats on the seat selection screen. This lets other passengers know a child may be sitting there.
- Child icons may not be displayed correctly if there is a change in aircraft.
Borrowing a child seat
reservation required
Child seats are available to borrow free of charge for children between 8 days and 2 years old who have a reserved seat. Please contact the Special Assistance Desk for Traveling with Babies or Small Children at least 3 days before departure to reserve a child seat.
- Depending on circumstances, requests may be accepted until 17:00 on the day before departure; please contact us to inquire.
Bringing a child seat aboard
reservation required
Passengers may bring their own child seats aboard the aircraft if the seats meet JAL's specifications and passengers are able install them in the aircraft seats themselves.
- Please note that even if a seat can be installed, it may not be allowed onboard if judged to be unsafe when installed.
Please contact the Special Assistance Desk for Traveling with Babies or Small Children at least 3 days before departure if you wish to bring a child seat aboard.
- Depending on circumstances, requests may be accepted until 17:00 on the day before departure; please contact us to inquire.
Checking a child seat as baggage
no reservation required
No reservation is required if you wish to check a child seat as baggage instead of bringing it aboard. We will gladly check it free of charge.
Borrowing/Checking/Bringing a baby stroller
Strollers can be borrowing and checked in airport counter. Please check "At departing airport" for counter locations and stop by the special assistance counter at the departure airport.
!Points to keep in mind when bringing your baby stroller
Each passenger is allowed to bring one item of carry-on baggage as long as it is within the specified size.
- If you are bringing a baby stroller or foldable buggy, you are not allowed to carry any baggage on board other than personal belonging (handbags, cameras, umbrellas and others).
At departing airport
If you wish to borrow or check a stroller, or have reserved a child seat, please stop by the special assistance counter at the departure airport.
- Please arrive at the counter as early as possible, as airport congestion may affect processing time.
The location of Special Assistance Counter
Please scroll horizontally.
| Airport | Counter number | Location | |
|---|---|---|---|
| Kushiro Airport | 2 | details | |
| New Chitose Airport | 1 | details | |
| Narita International Airport | 2 | details | |
| Tokyo International Airport (Haneda) | South Wing 5 |
North Wing 15 |
details |
| Chubu Centrair International Airport (Nagoya) | N counter front | details | |
| Osaka International Airport (Itami) | No counter number (between 2 and 4) |
details | |
| Kansai International Airport | No counter number | details | |
| Hiroshima Airport | No counter number | details | |
| Tokushima Airport | No counter number | details | |
| Fukuoka Airport | 1 | details | |
| Kumamoto Airport | No counter number | details | |
| Naha Airport | 1 | details | |
At airports other than those listed above, please stop by any manned counter.
Baby stroller rental service
Strollers are available for your use inside the airport until the boarding gate.
Please come to the Special Assistance Counter or manned counter.If you wish to use a stroller after arrival, please inform the staff at the departure airport.
- We may not be able to accommodate all requests as supplies are limited.
Checking/Bringing a baby stroller
You may check in your own baby stroller free of charge.
!Points to keep in mind when bringing your baby stroller
Each passenger is allowed to bring one item of carry-on baggage as long as it is within the specified size.
- If you are bringing a baby stroller or foldable buggy, you are not allowed to carry any baggage on board other than personal belonging (handbags, cameras, umbrellas and others).
Pre-boarding service
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
In-flight
Let us help you with fixing baby’s milk
Hot water is available for easy cleaning of baby bottles.
100% fruit juice (apple juice) is also available.
- Please bring your own baby powdered milk.
- Hot water is not available on some aircraft.
Lavatories with diaper changing tables available
Most aircraft have restrooms equipped with diaper-changing tables. Diapers can also be furnished upon request (M/L size).
JAL Original goods
JAL original toys for kids
- Actual toy selection may vary by flight.
Inflight entertainment
We provide programming geared towards children through our free Wi-Fi video service. Picture books are also available to borrow.
Assistance on board the aircraft
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
To passengers with children
- Be careful not to get your fingers caught.
Cabin furnishings are equipped with aircraft configurated items.
Be careful not to get your fingers caught in the seat table, armrest or toilet door when opening or closing.
- Hot drinks are not available.
We refrain from serving hot drinks to adults holding children.
- Hold your baby tightly while seatbelt sign on.
Please fasten your seatbelt?and hold your baby tightly.
Seating types
Seating types available to passengers traveling with children between 8 days and 2 years old are shown below.
Depending on the child's age and the type of seat used, a ticket purchase may be required.
Please scroll horizontally.
| Child's age | Seating type | Ticket |
|---|---|---|
| Less than 8 days | Children less than 8 days old may not fly. | |
| 8 days to 2 years | In the same seat as an adult (in lap) | Not required |
In a separate seat from the adult *Infants age 8 days to 1 year must sit in an adult's lap when the seatbelt sign is turned on. |
Required | |
| In a child seat | Required | |
- Tickets must be purchased for the same fare applied to child tickets.
- One adult may accompany up to two children between 8 days and 2 years old, of whom only 1 may travel without ticket purchase (in the adult's lap).
- Children between 8 days and 2 years old must be accompanied onboard by an adult (age 12 or older).
- For travel by children age 3 or older, please see "About Bookings for Children."
Contact info
Important
In consideration of the demand trend of our flights, we are changing our business hours for the time being.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.
Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant ｍothers and Elderly customers
- Toll-free / Inside Japan only
- 0120-25-0001
- 営業時間： 7:00 a.m. to 8:00 p.m. (open 365 days a year)
- Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
