Assistance service available for passengers traveling with children under 3 years old (no younger than 8 days old)
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
Passengers traveling with children between 8 days and 2 years old who select their seats on the JAL website will have a child icon displayed on their seats on the seat selection screen. This lets other passengers know a child may be sitting there.
Child icons may not be displayed correctly if there is a change in aircraft.
Child seats are available to borrow free of charge for children between 8 days and 2 years old who have a reserved seat. Please contact the Special Assistance Desk for Traveling with Babies or Small Children at least 3 days before departure to reserve a child seat.
Passengers may bring their own child seats aboard the aircraft if the seats meet JAL's specifications and passengers are able install them in the aircraft seats themselves.
Please contact the Special Assistance Desk for Traveling with Babies or Small Children at least 3 days before departure if you wish to bring a child seat aboard.
no reservation required
No reservation is required if you wish to check a child seat as baggage instead of bringing it aboard. We will gladly check it free of charge.
If you wish to borrow a stroller or have reserved a child seat, please stop by the Smile Support Counter at the departure airport.
|Tokyo International Airport (Haneda)||
|Narita International Airport||2|
|Osaka International Airport (Itami)||
No counter number
(between 2 and 4)
|New Chitose Airport||1|
|Chubu Centrair International Airport (Nagoya)||
N counter front
At airports other than those listed above, please stop by any manned counter.
Strollers are available for your use inside the airport.
If you wish to use one at the arrival airport, please inquire with a JAL staff member at the departure airport.
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
Hot water is available for easy cleaning of baby bottles.
100% fruit juice (apple juice) is also available.
Most aircraft have restrooms equipped with diaper-changing tables. Diapers can also be furnished upon request (M/L size).
Soft blankets, exclusively for babies, are available. (Limited numbers available onboard.)
JAL original toys for kids
We provide programming geared towards children through our free Wi-Fi video service. Picture books are also available to borrow.
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
・Be careful not to get your fingers caught.
Cabin furnishings are equipped with aircraft configurated items.
Be careful not to get your fingers caught in the seat table, armrest or toilet door when opening or closing.
・Hot drinks are not available.
We refrain from serving hot drinks to adults holding children.
・Hold your baby tightly while seatbelt sign on.
Please fasten your seatbelt?and hold your baby tightly.
Seating types available to passengers traveling with children between 8 days and 2 years old are shown below.
Depending on the child's age and the type of seat used, a ticket purchase may be required.
Please scroll horizontally.
|Child's age||Seating type||Ticket|
|Less than 8 days||Children less than 8 days old may not fly.|
|8 days to 2 years||In the same seat as an adult (in lap)||Not required|
In a separate seat from the adult
*Infants age 8 days to 1 year must sit in an adult's lap when the seatbelt sign is turned on.
|In a child seat||Required|
To prevent the spread of the Coronavirus infection, our business hours will be changed from April 11, 2020.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.