Assistance service available for passengers traveling with children under 3 years old (no younger than 8 days old)
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
Passengers traveling with children between 8 days and 2 years old who select their seats on the JAL website will have a child icon displayed on their seats on the seat selection screen. This lets other passengers know a child may be sitting there.
reservation required
Child seats are available to borrow free of charge for children between 8 days and 2 years old who have a reserved seat. Please contact the Special Assistance Desk for Traveling with Babies or Small Children at least 3 days before departure to reserve a child seat.
reservation required
Passengers may bring their own child seats aboard the aircraft if the seats meet JAL's specifications and passengers are able install them in the aircraft seats themselves.
Please contact the Special Assistance Desk for Traveling with Babies or Small Children at least 3 days before departure if you wish to bring a child seat aboard.
no reservation required
No reservation is required if you wish to check a child seat as baggage instead of bringing it aboard. We will gladly check it free of charge.
Strollers can be borrowing and checked in airport counter. Please check "At departing airport" for counter locations and stop by the special assistance counter at the departure airport.
!Points to keep in mind when bringing your baby stroller
Each passenger is allowed to bring one item of carry-on baggage as long as it is within the specified size.
If you wish to borrow or check a stroller, or have reserved a child seat, please stop by the special assistance counter at the departure airport.
Please scroll horizontally.
Airport | Counter number | Location | |
---|---|---|---|
Kushiro Airport | 2 | details | |
New Chitose Airport | 1 | details | |
Narita International Airport | 2 | details | |
Tokyo International Airport (Haneda) | South Wing 5 |
North Wing 15 |
details |
Chubu Centrair International Airport (Nagoya) | N counter front | details | |
Osaka International Airport (Itami) | No counter number (between 2 and 4) |
details | |
Kansai International Airport | No counter number | details | |
Hiroshima Airport | No counter number | details | |
Tokushima Airport | No counter number | details | |
Fukuoka Airport | 1 | details | |
Kumamoto Airport | No counter number | details | |
Naha Airport | 1 | details |
At airports other than those listed above, please stop by any manned counter.
Strollers are available for your use inside the airport until the boarding gate.
Please come to the Special Assistance Counter or manned counter.If you wish to use a stroller after arrival, please inform the staff at the departure airport.
You may check in your own baby stroller free of charge.
!Points to keep in mind when bringing your baby stroller
Each passenger is allowed to bring one item of carry-on baggage as long as it is within the specified size.
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
Hot water is available for easy cleaning of baby bottles.
100% fruit juice (apple juice) is also available.
Most aircraft have restrooms equipped with diaper-changing tables. Diapers can also be furnished upon request (M/L size).
JAL original toys for kids
We provide programming geared towards children through our free Wi-Fi video service. Picture books are also available to borrow.
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
Cabin furnishings are equipped with aircraft configurated items.
Be careful not to get your fingers caught in the seat table, armrest or toilet door when opening or closing.
We refrain from serving hot drinks to adults holding children.
Please fasten your seatbelt?and hold your baby tightly.
Seating types available to passengers traveling with children between 8 days and 2 years old are shown below.
Depending on the child's age and the type of seat used, a ticket purchase may be required.
Please scroll horizontally.
Child's age | Seating type | Ticket |
---|---|---|
Less than 8 days | Children less than 8 days old may not fly. | |
8 days to 2 years | In the same seat as an adult (in lap) | Not required |
In a separate seat from the adult *Infants age 8 days to 1 year must sit in an adult's lap when the seatbelt sign is turned on. |
Required | |
In a child seat | Required |
In consideration of the demand trend of our flights, we are changing our business hours for the time being.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.