Baby travel support service
Assistance service available for passengers traveling with children under 3 years old (no younger than 8 days old)
Traveling with your baby
Pre-flight preparations
Selecting seats
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
- Passengers traveling with children between 8 days and 2 years old cannot sit in exit rows for safety reasons.
- If you are traveling with 2 children between 8 days and 2 years old and desire adjacent seats, please select "Preferred Seats for Passengers with 2 Children."
- Eligible seats may be restricted to certain fare types.
- Aircraft types are subject to change without prior notice.
Child Icons during seat selection
Passengers traveling with children between 8 days and 2 years old who select their seats on the JAL website will have a child icon displayed on their seats on the seat selection screen. This lets other passengers know a child may be sitting there.
- Child icons are not displayed in the following situations:
- Seats booked as part of a tour or using award tickets
- Seats selected through means other than the JAL website
Child icons may not be displayed correctly if there is a change in aircraft.
Borrowing a child seat
reservation required
Child seats are available to borrow free of charge for children between 8 days and 2 years old who have a reserved seat. Please contact the JAL Smile Support Desk at least 3 days before departure to reserve a child seat.
- Depending on circumstances, requests may be accepted until 17:00 on the day before departure; please contact us to inquire.
Bringing a child seat aboard
reservation required
Passengers may bring their own child seats aboard the aircraft if the seats meet JAL's specifications and passengers are able install them in the aircraft seats themselves.
- Please note that even if a seat can be installed, it may not be allowed onboard if judged to be unsafe when installed.
Please contact the JAL Smile Support Desk at least 3 days before departure if you wish to bring a child seat aboard.
- Depending on circumstances, requests may be accepted until 17:00 on the day before departure; please contact us to inquire.
Checking a child seat as baggage
no reservation required
No reservation is required if you wish to check a child seat as baggage instead of bringing it aboard. We will gladly check it free of charge.
At departing airport
If you wish to borrow a stroller or have reserved a child seat, please stop by the Smile Support Counter at the departure airport.
- Please arrive at the counter as early as possible, as airport congestion may affect processing time.
The location of JAL Smile Support Service Counter
| Airport | Counter number | |
|---|---|---|
| Tokyo International Airport (Haneda) | North Wing 20 |
South Wing 70 |
| Narita International Airport | 1 | |
| Osaka International Airport (Itami) | 4 | |
| New Chitose Airport | 1 | |
| Chubu Centrair International Airport (Nagoya) | N counter front |
|
| Fukuoka Airport | 1 | |
| Naha Airport | 2 | |
At airports other than those listed above, please stop by any manned counter.
Baby stroller rental service
Strollers are available for your use inside the airport.
If you wish to use one at the arrival airport, please inquire with a JAL staff member at the departure airport.
- We may not be able to accommodate all requests as supplies are limited.
- We will also gladly accept your own stroller as checked baggage free of charge.
Pre-boarding service
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
In-flight
Let us help you with fixing baby’s milk
Hot water and 100% fruit juice (apple juice) are available.
- Please bring your own baby powdered milk.
- Hot water is not available on some aircraft.
Lavatories with diaper changing tables available
Most aircraft have restrooms equipped with diaper-changing tables. Diapers can also be furnished upon request (M/L size).
Baby blanket rental
Soft blankets, exclusively for babies, are available. (Limited numbers available onboard.)
- Soft brankets are not available on some aircraft.
JAL Original goods
JAL original toys for kids
- Actual toy selection may vary by flight.
Inflight entertainment
We provide programming geared towards children through our free Wi-Fi video service. Picture books are also available to borrow.
Assistance on board the aircraft
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
To passengers with children
・Be careful not to get your fingers caught.
Cabin furnishings are equipped with aircraft configurated items.
Be careful not to get your fingers caught in the seat table, armrest or toilet door when opening or closing.
・Armrest
・Table
・Toilet door
・Be careful with hot drinks.
Keep hot drinks away from children as they may cause burns.
・Hold your baby tightly while seatbelt sign on.
Please fasten your seatbelt?and hold your baby tightly.
Seating types
Seating types available to passengers traveling with children between 8 days and 2 years old are shown below.
Depending on the child's age and the type of seat used, a ticket purchase may be required.
Please scroll horizontally.
| Child's age | Seating type | Ticket |
|---|---|---|
| Less than 8 days | Children less than 8 days old may not fly. | |
| 8 days to 2 years | In the same seat as an adult (in lap) | Not required |
In a separate seat from the adult *Infants age 8 days to 1 year must sit in an adult's lap when the seatbelt sign is turned on. |
Required | |
| In a child seat | Required | |
- Tickets must be purchased for the same fare applied to child tickets.
- One adult may accompany up to two children between 8 days and 2 years old, of whom only 1 may travel without ticket purchase (in the adult's lap).
- Children between 8 days and 2 years old must be accompanied onboard by an adult (age 12 or older).
- For travel by children age 3 or older, please see "About Bookings for Children."
Contact info
Important
In response to the spread of the Novel Coronavirus infection, that the business hours will be changed from April 11, 2020 as follows.
〔Office Hours of from April 11 to May 6〕
8:00 AM. - 7:00 PM (daily)
The business hour will be updated according to the situation and announced on this page accordingly.
Sorry for any inconvenience caused. Thanks for your understanding.
Smile Support Desk
- Toll-free / Inside Japan only
- 0120-25-0001
- 営業時間： 7:00 a.m. to 8:00 p.m. (open 365 days a year)
- Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
