Expectant Mothers

Helping pregnant passengers to travel in comfort

Available services

Pre-flight preparations

Selecting seats

After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.

  • Due to the physical stresses of assisting the crew in an emergency, we ask that pregnant passengers not select seats in an exit row.
  • Eligible seats may be restricted to certain fare types.
  • Aircraft types are subject to change without prior notice.

At departing airport

If you fall into one of the two below categories and require same-day service, please stop by Special Assistance Counter.

・You are pregnant, but did not provide your expected birth date at time of booking

・You expect to give birth in less than 28 days

  • Please arrive at the counter as early as possible, as airport congestion may affect processing time.
The location of Special Assistance Counter

Please scroll horizontally.

Airport Counter number Location
Kushiro Airport 2 details
New Chitose Airport 1 details
Narita International Airport 2 details
Tokyo International Airport (Haneda)

South Wing


North Wing


Chubu Centrair International Airport (Nagoya) N counter front details
Osaka International Airport (Itami)

No counter number

(between 2 and 4)

Kansai International Airport No counter number details
Hiroshima Airport No counter number details
Tokushima Airport No counter number details
Fukuoka Airport 1 details
Kumamoto Airport No counter number details
Naha Airport 1 details

At airports other than those listed above, please stop by any manned counter.

Pre-boarding service

During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.


Assistance on board the aircraft

Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.


This service is for pregnant passengers.

Passengers who expect to give birth in less than 28 days should read the below guidance.

Contact info


In consideration of the demand trend of our flights, we are changing our business hours for the time being.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Toll-free / Inside Japan only
営業時間: 7:00 a.m. to 8:00 p.m. (open 365 days a year)
Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
  • The content of conversation with the customer may be recorded or monitored to ensure quality service.

You may be also interested in...