Guide for elderly and disabled passengersExpectant mother travel support service
Helping pregnant passengers to travel in comfort
Available services
Pre-flight preparations
Selecting seats
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
- Due to the physical stresses of assisting the crew in an emergency, we ask that pregnant passengers not select seats in an exit row.
- Eligible seats may be restricted to certain fare types.
- Aircraft types are subject to change without prior notice.
At departing airport
If you fall into one of the two below categories and require same-day service, please stop by a JAL Smile Support Counter.
・You are pregnant, but did not provide your expected birth date at time of booking
・You expect to give birth in less than 28 days
- Please arrive at the counter as early as possible, as airport congestion may affect processing time.
The location of JAL Smile Support Service Counter
| Airport | Counter number | |
|---|---|---|
| Tokyo International Airport (Haneda) | North Wing 20 |
South Wing 70 |
| Narita International Airport | 1 | |
| Osaka International Airport (Itami) | 4 | |
| New Chitose Airport | 1 | |
| Chubu Centrair International Airport (Nagoya) | N counter front |
|
| Fukuoka Airport | 1 | |
| Naha Airport | 2 | |
At airports other than those listed above, please stop by any manned counter.
Pre-boarding service
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
In-flight
Assistance on board the aircraft
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
Eligibility
This service is for pregnant passengers.
Passengers who expect to give birth in less than 28 days should read the below guidance.
Passengers expecting to give birth in less than 28 days
開くContact info
Smile Support Desk
- Toll-free / Inside Japan only
- 0120-25-0001
- 営業時間： 7:00 a.m. to 8:00 p.m. (open 365 days a year)
- Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
