Special Assistance Registration Service

Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier

Your name, phone number, wheelchair information, airport and inflight assistance, and inflight meal requests are all pre-registered, so there is no need to request each time you make a reservation, and check-in at the airport is smoother. If you use the JAL call center or a travel agency for your reservation, please let us know your JMB membership number so that we can check the items we have arranged for you. Also, when you enter your JMB membership number on the JAL website for your reservation, your registration will be automatically reflected making the reservation process faster.

*It takes about 3 weeks to register for special assistance.

*Discounted fares are available for customers with disabilities. Please refer to the link below for more information.

Discount for the Disabled

Recommended for the following customers

  • Customers who frequently use JAL Group flights
  • Customers with stable symptoms
  • Assistance for mobility and wheelchairs
  • Vision Assistance
  • Hearing or Speech Assistance

Notes

  • If you need medical treatment using medical oxygen inhalation or medical equipment, or if you use a cot (stretcher), you will need a doctor's medical certificate and travel with an attendant each time, so you cannot register for Special Assistance Registration Service.

You can request a Priority Guest Card (Only for customers living in Japan)

On request we will issue a specially-designed card, named "Priority Guest Card," for customers who need special assistance. The card functions the same as an ordinary JAL Mileage Bank (JMB) membership card. If you want to receive one of these cards, please mark the applicable box on the web-based or mail-based application form.

Priority Guest Card

How to apply for Special Assistance Registration Service

Web application

Step 1. Prepare your JAL Mileage Bank (JMB) card

To apply for the Special Assistance Registration Service, you need to join the JAL Mileage Bank (JMB) program. Please prepare your JAL Mileage Bank (JMB) card or JALCARD.

If you are not a member of the JAL Mileage Bank (JMB), please join from the following link.

*If you are not a JAL Mileage Bank (JMB) member and will join now, please make a note of your membership number when it is displayed on the final screen of the application process. The JMB membership number will be required in step 2. If you do not remember it, please proceed to step 2 after your JAL Mileage Bank (JMB) card arrives.

Step 2. Apply for Special Assistance Registration Servicea

Please prepare your JMB number and apply from the link below.

Mail application

Please download and print out the Special Assistance Registration Service Application Form below and send it to us by post after filling it out.

Special Assistance Registration Service Application Form (PDF file about 3.22MB)

Notes

  • *Please print the application form on a blank sheet of A4 size paper. (Do not enlarge, reduce or print on both sides.)

  • *Please use the address label only when sending "Special Assistance Registration Service Application".

*When viewing the PDF file, “Adobe Reader” is required. If you do not have it, please check the following.

Information about PDF files Information about PDF files(PC)

Please fill out the "Special Assistance Registration Service Application" section on page 3 and the "About special arrangements" section on page 4 and send it to the Special Assistance Desk.
If you use the address label shown on page 6 and attach it to the envelope, JAL will cover the postage cost.
If you do not have a printer, please contact the Special Assistance Desk. We will send you the application form by post. Please fill out the necessary information and send it back in the enclosed return envelope.

Special Assistance Desk

*Your personal information will be handled in accordance with the JAL Privacy Policy.

Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier

Your name, phone number, wheelchair information, airport and inflight assistance, and inflight meal requests are all pre-registered, so there is no need to request each time you make a reservation, and check-in at the airport is smoother. If you use the JAL call center or a travel agency for your reservation, please let us know your JMB membership number so that we can check the items we have arranged for you. Also, when you enter your JMB membership number on the JAL website for your reservation, your registration will be automatically reflected making the reservation process faster.

*It takes about 3 weeks to register for special assistance.

Recommended for the following customers

  • Customers who frequently use JAL Group flights
  • Customers with stable symptoms
  • Assistance for mobility and wheelchairs
  • Vision Assistance
  • Hearing or Speech Assistance

Notes

  • If you need medical treatment using medical oxygen inhalation or medical equipment, or if you use a cot (stretcher), you will need a doctor's medical certificate and travel with an attendant each time, so you cannot register for Special Assistance Registration Service .

How to apply for Special Assistance Registration Service

Step 1. Prepare your JAL Mileage Bank (JMB) card

To apply for the Special Assistance Registration Service, you need to join the JAL Mileage Bank (JMB)
program. Please prepare your JAL Mileage Bank (JMB) card or JALCARD.

If you are not a member of the JAL Mileage Bank (JMB), please join from the following link.

*If you are not a JAL Mileage Bank (JMB) member and will join now, please make a note of your membership number when it is displayed on the final screen of the application process. The JMB membership number will be required in step 2. If you do not remember it, please proceed to step 2 after your JAL Mileage Bank (JMB) card arrives.

Step 2. Apply for Special Assistance Registration Servicea

Please prepare your JMB number and apply from the link below.

*For customers living outside Japan, applications by post are not available, so applications must be made via the website only. If you have any queries, please contact your nearest JAL office.

JAL Group Offices

*Your personal information will be handled in accordance with the JAL Privacy Policy.

JAL Privacy Policy

Inquiries

If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions