Guide for elderly and disabled passengersKids travel support service
Helping unaccompanied minors aged 6 or 7 years.
* Available for children up to 11 years old upon request.
Available services
Pre-flight preparations
How to reserve
After booking a ticket, please contact the JAL Smile Support Desk to request Kids Travel Support Service.
- Tickets for children age 6-7 cannot be booked via the JAL website; please contact the JAL Smile Support Desk.
Filling in a request form
You must present a Kids Travel Support Service Request Form during the boarding process.
Please fill in the form in advance, print it out, and bring it with you to the airport counter on the date of travel.
- The form may be filled in on the date of travel, but this may result in additional waiting time if the airport is congested. We therefore ask that it be filled in in advance.
- A separate form is required for each leg of each child's travel. For round-trip travel, please prepare 2 forms (one for each leg). If the child's travel includes connections, please either enter the connecting flight number in the Remarks section or notify the airport counter staff.
Selecting seats
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
- Passengers cannot sit in exit rows for safety reasons.
- Eligible seats may be restricted to certain fare types.
- Aircraft types are subject to change without prior notice.
At departing airport
Please be sure to check in at the departure airport's JAL Smile Support Counter at least 30 minutes before the departure time.
- A parent or guardian must accompany the child during check-in.
- For unaccompanied children age 6-7, a signed consent form is required in addition to the request form(s).
- Automated check-in kiosks cannot be used. Passengers traveling during summer, winter, and other holidays should plan to arrive at the airport as early as possible due to increased congestion during these times.
The location of JAL Smile Support Service Counter
| Airport | Counter number | |
|---|---|---|
| Tokyo International Airport (Haneda) | North Wing 20 |
South Wing 70 |
| Narita International Airport | 1 | |
| Osaka International Airport (Itami) | 4 | |
| New Chitose Airport | 1 | |
| Chubu Centrair International Airport (Nagoya) | N counter front |
|
| Fukuoka Airport | 1 | |
| Naha Airport | 2 | |
At airports other than those listed above, please stop by any manned counter.
Smile Messages
JAL provides a "Smile Messages" service to inform the cabin crew about your child's health and other issues.
Accompanying children to the gate
Children may be accompanied until just before boarding the aircraft.
Parents and guardians are welcome to go with their children to the gate.
- Each child must be accompanied by a separate adult.
Pre-boarding service
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
Kids Taxi (Nihon Kotsu) * Haneda Airport only
reservation required
With Nihon Kotsu's "Kids Taxi" service, specially trained taxi drivers will pick up and drop off your child from/to Haneda Airport. Please visit Nihon Kotsu's website for more details and to request the service.
Traveling with a child mobile phone
Child-oriented mobile phones that lack an airplane mode function must be powered off prior to boarding.
Please see the below links for instructions on how to power off these phones.
In-flight
Toys
JAL original toys for kids
- Actual toy selection may vary by flight.
Assistance on board the aircraft
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
At arriving airport
Escort to arrival lobby
Upon arrival, a JAL staff member will escort the child to the arrival lobby.
Adults coming to pick the child up should wait next to the sign shown to the left.
Kids Taxi (Nihon Kotsu) * Haneda Airport only
reservation required
With Nihon Kotsu's "Kids Taxi" service, specially trained taxi drivers will pick up and drop off your child from/to Haneda Airport. Please visit Nihon Kotsu's website for more details and to request the service.
Eligibility
This service is for children age 6-7 (up to 11 upon request) at the time of boarding who are not accompanied by an adult (age 12 or older).
Please scroll horizontally.
| Age | Adult accompaniment (age 12 or older) |
Kids travel support service |
|---|---|---|
| 3-5 | Required | Unavailable (child may not travel unaccompanied) |
| 6-7 | Not required |
Required (cannot be reserved via the JAL website; please contact the JAL Smile Support Desk) |
| 8-11 | Not required | Optional (available on request; not required for child to travel) |
- For travel with children less than 3 years old, please refer to JAL's Baby Travel Support Service.
- A child age 6-11 may not travel with another child age 3-5.
- If the aircraft is expected to land at an airport other than the scheduled destination due to circumstances such as
inclement weather, unaccompanied children may not be allowed to travel.
Contact info
Smile Support Desk
- Toll-free / Inside Japan only
- 0120-25-0001
- 営業時間： 7:00 a.m. to 8:00 p.m. (open 365 days a year)
- Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
