Children Traveling Alone
Helping unaccompanied minors aged 6 or 7 years.
* Available for children up to 11 years old upon request.
Available services
Pre-flight preparations
How to reserve
For flights departing on/before April 11, 2023
OpenFor flights departing on/after April 12, 2023
OpenSelecting seats
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
- Passengers cannot sit in exit rows for safety reasons.
- Eligible seats may be restricted to certain fare types.
- Aircraft types are subject to change without prior notice.
At departing airport
Please be sure to check in at the departure airport's Special Assistance Counter at least 30 minutes before the departure time.
- A parent or guardian must accompany the child during check-in.
- For unaccompanied children age 6-7, a signed consent form is required in addition to the request form(s).
- Automated check-in kiosks cannot be used. Passengers traveling during summer, winter, and other holidays should plan to arrive at the airport as early as possible due to increased congestion during these times.
The location of Special Assistance Counter
| Airport | Counter number | |
|---|---|---|
| Tokyo International Airport (Haneda) | South Wing 5 |
North Wing 15 |
| Narita International Airport | 2 | |
| Osaka International Airport (Itami) | No counter number (between 2 and 4) |
|
| New Chitose Airport | 1 | |
| Chubu Centrair International Airport (Nagoya) | N counter front |
|
| Fukuoka Airport | 1 | |
| Naha Airport | 1 | |
At airports other than those listed above, please stop by any manned counter.
Smile Messages
JAL provides a "Smile Messages" service to inform the cabin crew about your child's health and other issues.
Accompanying children to the gate
Children may be accompanied until just before boarding the aircraft.
Parents and guardians are welcome to go with their children to the gate.
- Each child must be accompanied by a separate adult.
Pre-boarding service
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
Kids Taxi (Nihon Kotsu) * Haneda Airport only
reservation required
With Nihon Kotsu's "Kids Taxi" service, specially trained taxi drivers will pick up and drop off your child from/to Haneda Airport. Please visit Nihon Kotsu's website for more details and to request the service.
Traveling with a child mobile phone
Child-oriented mobile phones that lack an airplane mode function must be powered off prior to boarding.
Please see the below links for instructions on how to power off these phones.
In-flight
Toys
JAL original toys for kids
- Actual toy selection may vary by flight.
Assistance on board the aircraft
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
At arriving airport
Escort to arrival lobby
Upon arrival, a JAL staff member will escort the child to the arrival lobby.
Adults coming to pick the child up should wait next to the sign shown to the left.
Kids Taxi (Nihon Kotsu) * Haneda Airport only
reservation required
With Nihon Kotsu's "Kids Taxi" service, specially trained taxi drivers will pick up and drop off your child from/to Haneda Airport. Please visit Nihon Kotsu's website for more details and to request the service.
Eligibility
This service is for children age 6-7 (up to 11 upon request) at the time of boarding who are not accompanied by an adult (age 12 or older).
Please scroll horizontally.
| Age | Adult accompaniment (age 12 or older) |
Children Traveling Alone |
|---|---|---|
| 3-5 | Required | Unavailable (child may not travel unaccompanied) |
| 6-7 | Not required |
Required (cannot be reserved via the JAL website; please contact the Special Assistance Desk for Children Traveling alone*) *Beginning with flights departing April 12, 2023, reservations can be made via the JAL website. |
| 8-11 | Not required | Optional (available on request; not required for child to travel) |
- For travel with children less than 3 years old, please refer to Traveling with Babies or Small Children.
- A child age 6-11 may not travel with another child age 3-5.
- If the aircraft is expected to land at an airport other than the scheduled destination due to circumstances such as
inclement weather, unaccompanied children may not be allowed to travel.
Contact info
Important
To prevent the spread of the Coronavirus infection, our business hours will be changed from April 11, 2020.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.
Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant ｍothers and Elderly customers
- Toll-free / Inside Japan only
- 0120-25-0001
- 営業時間： 7:00 a.m. to 8:00 p.m. (open 365 days a year)
- Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
- The content of conversation with the customer may be recorded or monitored to ensure quality service.
