Helping unaccompanied minors aged 6 or 7 years.
* Available for children up to 11 years old upon request.
After booking your ticket, you may select seats up until 20 minutes before your flight's scheduled departure time.
Please be sure to check in at the departure airport's Special Assistance Counter at least 30 minutes before the departure time.
Airport | Counter number | |
---|---|---|
Tokyo International Airport (Haneda) | South Wing 5 |
North Wing 15 |
Narita International Airport | 1 | |
Osaka International Airport (Itami) | No counter number (between 2 and 4) |
|
New Chitose Airport | 1 | |
Chubu Centrair International Airport (Nagoya) | N counter front |
|
Fukuoka Airport | 1 | |
Naha Airport | 2 |
At airports other than those listed above, please stop by any manned counter.
JAL provides a "Smile Messages" service to inform the cabin crew about your child's health and other issues.
Children may be accompanied until just before boarding the aircraft.
Parents and guardians are welcome to go with their children to the gate.
During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.
reservation required
With Nihon Kotsu's "Kids Taxi" service, specially trained taxi drivers will pick up and drop off your child from/to Haneda Airport. Please visit Nihon Kotsu's website for more details and to request the service.
Child-oriented mobile phones that lack an airplane mode function must be powered off prior to boarding.
Please see the below links for instructions on how to power off these phones.
JAL original toys for kids
Our cabin crew members will be happy to assist you with any difficulties or requests you may have onboard the aircraft.
Upon arrival, a JAL staff member will escort the child to the arrival lobby.
Adults coming to pick the child up should wait next to the sign shown to the left.
reservation required
With Nihon Kotsu's "Kids Taxi" service, specially trained taxi drivers will pick up and drop off your child from/to Haneda Airport. Please visit Nihon Kotsu's website for more details and to request the service.
This service is for children age 6-7 (up to 11 upon request) at the time of boarding who are not accompanied by an adult (age 12 or older).
Please scroll horizontally.
Age | Adult accompaniment (age 12 or older) |
Children Traveling Alone |
---|---|---|
3-5 | Required | Unavailable (child may not travel unaccompanied) |
6-7 | Not required |
Required (cannot be reserved via the JAL website; please contact the Special Assistance Desk for Children Traveling alone*) *Beginning with flights departing April 12, 2023, reservations can be made via the JAL website. |
8-11 | Not required | Optional (available on request; not required for child to travel) |
To prevent the spread of the Coronavirus infection, our business hours will be changed from April 11, 2020.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.