Customers who use a stretcher
At the time of the reservation
For customers who find it difficult to remain in a sitting position, and it is necessary to lie down all the time from the takeoff to the landing, a stretcher (cot) is available.
*We will determine the possibility of using a stretcher by checking the stock of stretchers, the securing of seats on the relevant flight, the medical certificate and medical device.
Within the inquiry field of "Information and consultations about boarding", please contact the JAL Priority Center as soon as possible.
Customers for whom it is possible to sit down in the seat, and who request to use an auxiliary belt for fastening the upper body or a child seat, please confirm those who find it difficult to stay in a sitting position.Customers for whom it is difficult to stay in a sitting position
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About Traveling Companions
The doctor or nurse, or family member and such who has been approved by the doctor, who is accompanying, needs to board in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
For details, please check the following "About Traveling Companions (People Accompanying)".
About medical device and oxygen bottles for medical use
If medical device or oxygen bottles for medical use are used, please inform us of the product name of the medical device, the manufacturer name, model number and battery type. The accompanying person should place it in the cabin.
For details, please check "Customers who bring and use medical device".
It is necessary to contact us in advance regarding the lending and carrying of oxygen bottles for medical use.
For details, please check "Customers who use an oxygen bottle".
About arranging sleeping cars and ambulances
Customers should please make these arrangements themselves.
About seat reservations
We will arrange a seat for the accompanying person that is close to the stretcher.
Flow of Events at the Departure Airport
Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.
About the approximate time for procedures
If you need the assistance of staff to move within the airport, please come to the airport as early as possible.
About airport facilities and device
For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.
- Domestic airport informationDomestic airport information (PC)
- International airport information International airport information
*For information about device and facilities at each airport, please check the device and facilities at the airport.
Designated ated procedures are required in advance if you need an ambulance to drive up to the side of aircraft. Please consult with us as soon as possible.Information about the Various Device and Facilities
It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.
For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.
For the placement of the medical device and the oxygen bottles for medical use, any medical measures should be taken care of by the accompanying person. As the cabin crew can help with anything else, please do not hesitate to ask them.
When getting off the airplane, we will guide you off after everyone else has disembarked.
Staff will guide you to the arrival lobby and those who are meeting you if requested. Please do not hesitate to ask.
Customers who request to be assisted may have to wait a moment.
If you have any questions or concerns please do not hesitate to contact us.Frequently asked questions