Cognitive and Developmental Assistance
To begin with
With regards to the reservation method and the details of procedures done in advance, please check "Advance Procedures (Information About the Reservation Process)".Advance Procedures (Information About the Reservation Process)
About Traveling Companions
Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
If you would like to use JAL, we will introduce a service in which a nurse will accompany you on your trip.
Registered nurses at the Japan Tours Nurse Center will help you safely and securely participate in your upcoming trip due to an illness or disability.
Please see the website of Japan Tours Nurse Center for details such as contents and fees.
At the time of the reservation
Please register your support information through the JAL website or by contacting us by phone.
If you need a wheelchair, please also check "Assistance for mobility and wheelchairs".
About seat reservations
We will do our best to secure a seat according to your requests. Please consult with us at the time of the reservation.
With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.
- Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
- International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations
*some seats might not be available.
Flow of Events at the Departure Airport
Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.
About the approximate time for procedures
If you need the assistance of staff to move within the airport, please come to the airport as early as possible.
About airport facilities and device
For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.
- Domestic airport informationDomestic airport information (PC)
- International airport informationInternational airport information
*For information about device and facilities at each airport, please check the device and facilities at the airport.
It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you use JAL's wooden wheelchairs, you can go through the metal detector smoothly.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.
Flow of events for the security check
In the video "Flow of events for the security check", for customers who use wheelchairs, we introduce the flow of events for the security check (inspection of hand luggage that you are taking into the aircraft cabin and passing through the security check site).
Within the cabin as well, the cabin crew will provide you support if requested. Please use this with peace of mind.
Also, in the case of a child, we recommend that you prepare things that can relax them, such as their favorite books and games.
Staff will guide you to the arrival lobby and those who are meeting you if requested. Please do not hesitate to ask.
If you have any questions or concerns please do not hesitate to contact us.Frequently asked questions