Here the information of our assistance in airport and cabin
To begin with
With regards to the reservation method and the details of procedures done in advance, please check "Advance Procedures (Information About the Reservation Process)".Advance Procedures (Information About the Reservation Process)
About Traveling Companions
Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
If you would like to use JAL, we will introduce a service in which a nurse will accompany you on your trip.
Registered nurses at the Japan Tours Nurse Center will help you safely and securely participate in your upcoming trip due to an illness or disability.
Please see the website of Japan Tours Nurse Center for details such as contents and fees.
About seeing-eye dogs
They can accompany customers in the passenger cabin free of charge.
For details, please check the following "Assistance dog".
At the time of the reservation
About seat reservations
We will do our best to secure you a seat according to your requests, such as a seat close to the restroom. Please consult with us at the time of the reservation.
*With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.
Flow of Events at the Departure Airport
Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.
About the approximate time for procedures
If you need the assistance of staff to move within the airport, please come to the airport as early as possible.
About airport facilities and device
For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.
- Domestic airport informationDomestic airport information (PC)
- International airport information International airport information
*For information about device and facilities at each airport, please check the device and facilities at the airport.
It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.
For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.
About canes and walking aids
You can take these into the cabin free of charge. Please store these at your feet or in the storage racks.
Cabin crew will explain about the facilities and device around the seat and in the restroom, and emergency facilities (oxygen masks, life vests and emergency exits).
Programs are available with audio guidance. For programs, please see the following "In-Flight Entertainment".In-flight Entertainment In-flight Entertainment (PC)
Information in braille
We provide "Aircraft safety card" and "Inflight Service Guide with Braille, Large Print, and Audio Codes" in braille.Information in braille
Please store white canes or auxiliary device at your feet or in the storage compartments.
Filling in immigration documents
We will help you fill in immigration documents on international flights.
At the airport where you arrive, staff will guide you to the arrival lobby and those who are meeting you if requested.
For international flights, we will help you with entry inspection, customs and picking up your baggage.
Please do not hesitate to ask. Customers who request to be assisted may have to wait a moment.
If you have any questions or concerns please do not hesitate to contact us.Frequently asked questions