Group tour customers

At the time of the reservation

For who apply under the following, please contact the reservation desk of the travel agency, or within the inquiry field of "Information and consultations about boarding", please contact the JAL Priority Guest Center as soon as possible.

We will secure space for loading wheelchairs, and will make additional arrangements for airport staff and cabin crew.

When the group includes three or more customers who find it difficult o walk unaccompanied

When the number of priority guests totals 10 or more customers

When the group includes customers who use stretchers, medical device or oxygen bottles for medical use

Things to confirm by phone

About necessary assistance

When bringing wheelchairs, information on the number and type of wheelchairs, size and weight, and battery information in the case of electric wheelchairs.

The condition of the customers

For those who are disabled athletes, please check the following "Disabled sports athletes"

Disabled sports athletes

About Traveling Companions

Customers who find it difficulties to take care of your personal things by themselves are requested to fly with someone accompanying in the same class.
Those people accompanying should please provide care and assistance at the airport, and in cabin, and should please give guidance and assistance at the time of an emergency.

About Traveling Companions (People Accompanying)

About seat reservations

For group tour customers, as much as possible we will try to arrange it so that they are seated together, but please be aware that in some cases we might not be able to fulfill requests.
With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.

*some seats might not be available.

Flow of Events at the Departure Airport

Check-In Procedures

Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.

About the approximate time for procedures

When checking in, we will confirm the details of required assistance, and the wheelchairs and medical device of customers, etc.
Since it may take a while to confirm, please arrive early. If the number of people is large, the procedures may take about 30 minutes to one hour.
If a battery or plug needs to be removed from an electric wheelchair, we will ask the customer or a person accompanying them. Please check baggage person by person.

About airport facilities and device

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

The location of Special Assistance Counter

*For information about device and facilities at each airport, please check the device and facilities at the airport.

Information about the Various Device and Facilities

Security Check

It may take time if the security check site is crowded.
We ask for your cooperation to pass through this as soon as possible.


Pre-boarding service

For customers who request for assistance, as soon as the cabin is ready, we board them to the flight first.


Please let the cabin crew know of any assistance that you need.

When Arriving

We will also meet you at the arrival airport with a wheelchair for the airport. As for customer wheelchairs, we will return them at the arrival lobby baggage claim area, or if we checked the wheelchair near the boarding gate at the time of departure, we will return it close to the aircraft doorway. Customers who request to be assisted may have to wait a moment.


If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions