Flow of events when using an airplane
We will guide you through the flow of events from the reservation to the arrival to remove uncertainties and concerns.
We will assist you so that you can enjoy a safe and comfortable trip.
Domestic Flights
For customers using domestic flights, we will introduce the flow of events from making reservations to procedures at the airport, boarding and arrival.
- STEP1Reserving and purchasing air tickets
- STEP2Departure airport
- STEP3In-flight
- STEP4Arrival airport
STEP1Reserving and purchasing air tickets
Reservations
For customers who have difficulty walking by themselves, and customers who request to check their wheelchairs, registering the information is not possible via the Internet. Please contact us via the telephone.
Our call center can arrange wheelchairs, or requests for seat reservations, child seats, ect.
Necessary advance procedures
- An advance notification is necessary if such things as stretchers, cots, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body are required.
Please consult with Priority Guest Center as soon as possible. - Assistance that requires advance notice
Related Information
- Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
- About Traveling Companions (People Accompanying)
Inquiries
With regards to requests for the use of things such as stretchers, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body, after the reservation is made please consult with the Priority Guest Center.
For customers with hearing disabilities, please make your inquiries via FAX or email.
Special Assistance Desk
-
- Toll free
- 0120-747-707
-
- Not toll free
- 03-5460-3783
*Open throughout the year 9:00-17:00
*When using flights departing from overseas, please contact the nearest JAL branch or business office.
STEP2Departure airport
At the airport
Wheelchairs are available to borrow at all airports(Free).
Please cooperate by completing the check-in procedures early.
- Estimated arrival at a domestic airport
- One hour before the departure of the flight
Necessary advance procedures
- For customers who need wheelchairs at the airport, and customers who require assistance, please consult with us at the time of the reservation.
- Available Assistance
Check-in and receive your boarding pass
When doing the check-in procedures, check your baggage.
In the case of using or bringing medical device, when doing check-in, we will confirm the product name and battery, etc.
Necessary advance procedures
- In the case of using or bringing medical device or oxygen bottles for medical use, please consult with the Priority Guest Center as soon as possible.
- Assistance that requires advance notice
Check baggage at the check-in counter
At the time of check-in, we will check the wheelchairs of customers.
If an electric wheelchair, we will need to confirm the battery.
If customers request to, they can use their wheelchairs up to the boarding gate. Please consult with us at the time of the reservation.
Necessary advance procedures
- If checking a wheelchair, please let us know at the time of the reservation.
- Available Assistance
Related Information
- For rules and precautions with regards to baggage, please refer to the following.
- About BaggageAbout Baggage（PC）
Going through the security check at the airport
For customers with pacemakers, please let the staff know. Pat-down screening may be necessary.
If you use JAL’s wooden wheelchairs, you can go through the metal detector smoothly.
Necessary advance procedures
- For customers with pacemakers, please consult with us at the time of the reservation.
- Available Assistance
Boarding
We offer pre-boarding.
The restrooms in the aircraft cabin may be small, So we recommend that you go to the restroom before boarding.
Necessary advance procedures
- If you would like to request.
- Available Assistance
STEP3In-flight
Please relax and make yourself comfortable in the cabin
JAL staff will guide you to your seat on the airplane if requested.
We will assist you store and remove your hand luggage. Please do not hesitate to ask.
Wheelchairs for use on-board are available.
Necessary advance procedures
- For customers who need assistance, such as guidance to their seat, please consult with us at the time of the reservation.
- Available Assistance
STEP4Arrival airport
Arrival
Customers who need special assistance when deplaning will be met by staff. Please wait in your seat.
For customers who request to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
Necessary advance procedures
- For customers who need assistance when deplaning, and customers who would like to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
- Available Assistance
Picking up baggage and finishing
If you have checked baggage, pick it up at the carousel for your flight. Staff will help you if requested.
Customer wheelchairs will not be on the carousel, but will be carried to you by staff.
Staff will guide you to the nearest public transportation facilities if requested. Please let our staff know.
Necessary advance procedures
- For customers who need support, such as assistance with their baggage, please consult with us at the time of the reservation.
- Available Assistance
International Flights
For customers using international flights, we will introduce the flow of events from making reservations to procedures at the airport, boarding and arrival.
- STEP1Reserving and purchasing air tickets
- STEP2Departure airport
- STEP3In-flight
- STEP4Arrival airport
STEP1Reserving and purchasing air tickets
Reservations
For customers who have difficulty walking by themselves, and customers who request to check their wheelchairs, registering the information is not possible via the Internet. Please contact us via the telephone.
Our call center can arrange wheelchairs, or requests for seat reservations, child seats, ect.
Necessary advance procedures
- An advance notification is necessary if such things as stretchers, cots, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body are required.
We recommend you consult with our callcenter to make your special assistance request as soon as possible. - Available Assistance
Related Information
- Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
- About Traveling Companions (People Accompanying)
Inquiries
With regards to requests for the use of things such as stretchers, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body, after the reservation is made please consult with the Priority Guest Center.
For customers with hearing disabilities, please make your inquiries via FAX or email.
Special Assistance Desk
-
- Toll free
- 0120-747-707
-
- Not toll free
- 03-5460-3783
*Open throughout the year 9:00-17:00
*When using flights departing from overseas, please contact the nearest JAL branch or business office.
STEP2Departure airport
At the airport
Wheelchairs are available to borrow at all airports(Free).
Please cooperate by completing the check-in procedures early.
- Estimated arrival at a domestic airport
- One hour before the departure of the flight
Necessary advance procedures
- For customers who need wheelchairs at the airport, and customers who require assistance, please consult with us at the time of the reservation.
- Available Assistance
Check-in and receive your boarding pass
When doing the check-in procedures, check your baggage.
In the case of using or bringing medical device, when doing check-in, we will confirm the product name and battery, etc.
Necessary advance procedures
- In the case of using or bringing medical device or oxygen bottles for medical use, please consult with the Priority Guest Center as soon as possible.
- Assistance that requires advance notice
Check baggage at the check-in counter
At the time of check-in, we will check the wheelchairs of customers.
If an electric wheelchair, we will need to confirm the battery.
If customers request to, they can use their wheelchairs up to the boarding gate. Please consult with us at the time of the reservation.
Necessary advance procedures
- If checking a wheelchair, please let us know at the time of the reservation.
- Available Assistance
Related Information
- For rules and precautions with regards to baggage, please refer to the following.
- About BaggageAbout Baggage（PC）
Going through the security check at the airport
For customers with pacemakers, please let the staff know. Pat-down screening may be necessary.
If you use JAL’s wooden wheelchairs, you can go through the metal detector smoothly.
Necessary advance procedures
- For customers with pacemakers, please consult with us at the time of the reservation.
- Available Assistance
Departure inspection
Staff will guide you if requested. Please consult with us at the time of the reservation.
Boarding
We offer pre-boarding.
The restrooms in the aircraft cabin may be small, So we recommend that you go to the restroom before boarding.
Necessary advance procedures
- If you would like to request.
- Available Assistance
STEP3In-flight
Please relax and make yourself comfortable in the cabin
JAL staff will guide you to your seat on the airplane if requested.
We will assist you store and remove your hand luggage. Please do not hesitate to ask.
Wheelchairs for use on-board are available.
Necessary advance procedures
- For customers who need assistance, such as guidance to their seat, please consult with us at the time of the reservation.
- Available Assistance
STEP4Arrival airport
Arrival
Customers who need special assistance when deplaning will be met by staff. Please wait in your seat.
For customers who request to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
Necessary advance procedures
- For customers who need assistance when deplaning, and customers who would like to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
- Available Assistance
Immigration inspection
Staff will guide you if requested. Please consult with us at the time of the reservation.
For customers who have trouble filling in the immigration documents, the cabin crew can support. Please do not hesitate to ask.
Picking up baggage and finishing
If you have checked baggage, pick it up at the carousel for your flight. Staff will help you if requested.
Customer wheelchairs will not be on the carousel, but will be carried to you by staff.
Staff will guide you to the nearest public transportation facilities if requested. Please let our staff know.
Necessary advance procedures
- For customers who need support, such as assistance with their baggage, please consult with us at the time of the reservation.
- Available Assistance
Customs inspection
Staff will guide you if requested. Please consult with us at the time of the reservation.
Available Assistance
Inquiries
If you have any questions or concerns please do not hesitate to contact us.
Frequently asked questions