Customers for whom it is difficult to stay in a sitting position

A rental belt is available to fasten the upper body of customers who can sit down but find it difficult to stay in a sitting position, (Free of charge). For customers who request to use this, please consult with us at the time of the reservation. For customers who find it necessary to lie down all the time from the takeoff to the landing, please see "Customers who use a stretcher".

Customers who use a stretcher

At the time of the reservation

If there is any help that you need, please consult with us at the time of the reservation.

In case you request to borrow an auxiliary belt for fastening the upper body, or a rental child seat, there is an application deadline for us to make the arrangements.
Within the inquiry field of "Information and consultations about boarding", please contact the JAL Priority Guest Center as soon as possible.

the auxiliary belt for fastening the upper body

The auxiliary belt for fastening the upper body to the seat. (Size: Width 11 cm, length 145 cm)

Application deadline Until 96 hours before departure
Conditions for Use These are used to fasten the upper body of the customer to the backrest of the seat. Please be sure to fasten the seatbelt that is attached to the seat. In principle, these are seats that have a wall in back or are in the last row.

* INTIt cannot be used with the Sky Premium Seats in Premium Economy.

* It cannot be used for codeshare flights operated by other companies.

* Please check the video about how to use it.

Information about the Various Device and Facilities

How to use support belts

During the take off and landing, put your seatback upright, and sit in the "seat" with your seatbelt fastened.

*For customers who have difficulty maintaining a sitting position, you can use the auxiliary belt for fastening the upper body, or can borrow a child seat, so please ask in advance.

Child seats

Application deadline

DOMUntil three days before boarding

INTUntil 96 hours before departure

Conditions for Use Customers who weigh 2.3 to 18 kg (5 to 40 pounds) and who are 102 cm tall or less.

If using a child seat, we will ask for the age, height and weight, and the size from the surface of the seat to the shoulder in order to adjust the shoulder belt.

Information about the Various Device and Facilities

*It cannot be used for codeshare flights operated by other companies.

About the use of a customer's own auxiliary device

A customer's car seat or auxiliary device can be used in the cabin. It is necessary to confirm beforehand whether it can be used in the cabin. Within the inquiry field of "Information and consultations about boarding", please contact the JAL Priority Guest Center as soon as possible.
The accompanying person should attach it to the seat.

Items to Confirm

The shape of the auxiliary device (photo), the material and the size (height, width, depth and weight)
*In the case of ready-made products, please inform us of the manufacturer name and product name.

How to attach to the seat.

Traveling companion customers

Customers who find it difficulties to take care of your personal things by themselves are requested to fly with someone accompanying in the same class.
Those people accompanying should please provide care and assistance at the airport, and in cabin, and should please give guidance and assistance at the time of an emergency.
For details, please check "About Traveling Companions (People Accompanying)".

About Traveling Companions (People Accompanying)

About seat reservations

We will do our best to secure a seat according to your requests, such as a seat with a movable armrest, or a seat close to the restroom. Please consult with us at the time of the reservation.

With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.

*some seats might not be available.

Flow of Events at the Departure Airport

Check-In Procedures

Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.

About the approximate time for procedures

The procedure for this may take some time. On the date of departure, please come to the airport early.

About airport facilities and device

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

*For information about device and facilities at each airport, please check the device and facilities at the airport.

Information about the Various Device and Facilities

Security Check

It is done with the same details and in the same manner as other customers. Simplification of the security check due to disabilities, or preferential treatment, are not possible.
Be sure to go through the portal gate one by one. In some cases a pat-down screening may be necessary, but please be assured that the security check staff will tell you what to do.

Boarding

We provide support so that you can safely board and go to your seat. Please use this with peace of mind.

Pre-boarding service

For customers who request for assistance, as soon as the cabin is ready, we board them to the flight first.

In-Flight

We provide support so that you can safely board and go to your seat. Please use this with peace of mind.
For customers using the auxiliary belt for fastening the upper body, or who are using their own auxiliary device, please be sure to fasten the seat belt.
For customers using the child seat, please be sure to fasten the shoulder belt of the child seat.

When Arriving

For customers who need help at the arrival airport, please consult with us at the time of the reservation.

Inquiries

If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions