Customers who bring and use medical device

At the time of the reservation

For customers who need medical care by using such things as an artificial respirator, inhaler (nebulizer), portable oxygen concentrator (POC) or aspirator, we will confirm their suitability for boarding with JAL's prescribed medical certificate.
Please consult with JAL's Priority Guest Center as soon as possible.
Please prepare enough batteries because you cannot use the in-flight personal computer power supply.

Customers who request to use a wheelchair, together with customers who have walking disabilities, should please check "Assistance for mobility and wheelchairs".

Assistance for mobility and wheelchairs
Application deadline


For both domestic and international flights, until 48 hours before the flight departure

Required documents

Airline carrier prescribed medical certificate filled out by an attending physician

an airline carrier prescribed medical certificate (PDF file about 75KB)

For details, please check the following.

About medical certificates or consent forms
Storage space

In principle, store it under the seat in front of you.
If it cannot be stored under the seat in front of you, then you will need to separately purchase an additional seat.

*When viewing the PDF file, “Adobe Reader” is required. If you do not have it, please check the following.

Information about PDF files Information about PDF files(PC)

About people accompanying

If it is difficult for you to operate the medical device on your own, then someone needs to accompany you who can operate it.
Including the operation of the medical device, those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
For details, please check "About Traveling Companions (People Accompanying)".

About Traveling Companions (People Accompanying)

About the medical device to be used

For the medical device to be used, please inform us of the product name, manufacturer name, model number and battery type. We cannot provide a power supply, including the in-flight personal computer power supply. Please prepare enough batteries yourself.
Batteries are restricted items for air transportation. Please inform us in advance about the type of battery to confirm the possibility of transporting it. Please be aware that we cannot bear any responsibility regarding the failure or malfunction of medical device used by customers. We recommend that you bring batteries that have enough power for 1.5 times the flight time.

About seat reservations

We will provide information about the seat where the medical devices do not become an obstruction at the time of an emergency evacuation in principle.
For the medical device, in principle, store it under the seat in front of you to use it.
If it is difficult to store it in the prescribed area, you may have to purchase the seat next to you, or a seat in front of, or behind you.
Since it may take a while to check the medical device, please arrive so there is enough time.
During the take off and landing, in the cabin put your seatback upright, and sit with your seatbelt fastened.
With regards to the position of your seat in the cabin, please check the page with the seat map of domestic and international flights.

*some seats might not be available.

Information about the Various Device and Facilities

Flow of Events at the Departure Airport

Check-In Procedures

Staff can guide you from the check-in counter to the cabin of the airplane if requested.

About the approximate time for procedures

Please come to the check-in counter as early as possible.

About airport facilities and device

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

The location of Special Assistance Counter

*For information about device and facilities at each airport, please check the device and facilities at the airport.

Information about the Various Device and Facilities

Security Check

It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.


Pre-boarding service

For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.


During the take off and landing, in the cabin put your seatback upright, and sit with your seatbelt fastened.

The scope of assistance by cabin crew

While cabin crew have been trained in first aid, they are not permitted to do a medical intervention such as operating medical device.

Filling in immigration documents

INTWe will help you fill in immigration documents on international flights.

Special in-flight meals

Please let us know in advance if you would like meals that are easy to digest.

Special in-flight mealsSpecial in-flight meals (PC)

When Arriving

Staff will guide you to the arrival lobby and those who are meeting you if requested. Please do not hesitate to ask.
Customers who request to be assisted may have to wait a moment.


If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions