Customers with Sleep Apnea Syndrome (CPAP Usage)

At the time of the reservation

For CPAP use in the cabin, carry-on, or checked baggage, we kindly ask you to check in advance and provide the necessary information.

When you contact us, please contact the "Special Assistance Desk"

Please check the information below to see whether you need to contact us depending on your flight route and the type of power supply.

DOM

For CPAP with AC power (outlet/plug type), you do not need to contact us in advance.

For battery-powered CPAP devices, prior confirmation is necessary since batteries are restricted items for air transport.
Please inform us in advance of the CPAP manufacturer’s name, model number, size, and battery type.

INT

We will register your CPAP information regardless of whether you use it onboard or not, or of the power supply type.

Please inform us in advance of the CPAP manufacturer’s name, model number, size, and battery type.

DOM

CPAP cannot be used onboard.

INT

Can be used by connecting to the inflight computer power supply.If you use it, please inform us in advance.

Store and use it in the specified place, such as under the seat in front of you.
Some seats might not be available.
Please consult with when using CPAP, you do not need to show a prescribed medical certificate.
Medical device besides CPAP cannot use the personal computer power supply.

When you can use it	only when the flight is level (it cannot be used during takeoffs or landings or while on the ground)
Seats where you can use it	There are instances when it cannot be used with some aircraft, classes or seat numbers. International flights: International aircrafts and seat configurations
PC power source	The power supply for personal computers, it is limited to devices with up to 110V and 60Hz, and with a maximum power consumption of 75W. However, electrical power capacity for business class center column seats of Boeing 777 aircrafts will be up to 50W.

The power supply may be cutoff without notice when a problem occurs in the system or excess power supply occurs.
Only use an AC adaptor power plug that can be securely plugged in all the way into the socket.
Please note that the JAL Group is unable to assume responsibility for any equipment damage resulting from the use of this power supply.