JAL Special Assistance
We provide support so that all customers can use our aircraft with peace of mind.
About people accompanying
Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
For details, please check "About traveling companions (people accompanying)"
If you would like to use JAL, we will introduce a service in which a nurse will accompany you on your trip.
Registered nurses at the Japan Tours Nurse Center will help you safely and securely participate in your upcoming trip due to an illness or disability.
Please see the website of Japan Tours Nurse Center for details such as contents and fees.
The scope of assistance by cabin crew
Cabin crew cannot conduct medical intervention such as operating medical device.
About the time for procedures
If you need the assistance of staff to move within the airport, please come to the airport as early as possible.
If you have any questions or concerns please do not hesitate to contact us.Frequently asked questions