Advance Procedures (Information About the Reservation Process)
We will show you how to use our support services.
Customers who find it difficult to do things by themselves need to fly with someone accompanying.
Reservations on the JAL website
・Special Assistance Registration Service members can automatically register information.
・For customers other than Priority Guest members, there is information that cannot be registered on the website. Please telephone the call center after making the reservation. (Please refer to "Reservations via telephone")
・For some customers, such as customers who have difficulty walking by themselves, and customers who have consignment wheelchairs, registering the information is not possible via the Internet. Please contact us via telephone.
Reservations via telephone
Reservations and consultations via email, free-of-charge fax and the remote sign language interpreting service
Services for customers with hearing or speaking disabilities.Inquiries
Procedures for using our support services
Customers who are Special Assistance Registration Service members
Applicable only in Japan.
We offer a "Special Assistance Registration Service" to allow our frequent customers ease of travel.
This card eliminates the need to continually provide existing requests at the time of booking.
If you have any questions or concerns please do not hesitate to contact us.Frequently asked questions