Advance Procedures (Information About the Reservation Process)

We will show you how to use our support services.
Customers who find it difficult to do things by themselves need to fly with someone accompanying.

About Traveling Companions (People Accompanying)


Reservations on the JAL website

Special Assistance Registration Service members can automatically register information.

For customers other than Priority Guest members, there is information that cannot be registered on the website. Please telephone the call center after making the reservation. (Please refer to "Reservations via telephone")

If you are traveling alone and cannot take care of your personal needs, are bringing personal medical equipment (medical oxygen tank, etc.) on board, or are required to submit a medical certificate, please contact the Special Assistance Desk.

Reservations via telephone

Reservations and consultations via email, free-of-charge fax and the remote sign language interpreting service

Services for customers with hearing or speaking disabilities.


Procedures for using our support services

Customers who are Special Assistance Registration Service members

Applicable only in Japan.
We offer a "Special Assistance Registration Service" to allow our frequent customers ease of travel.
This card eliminates the need to continually provide existing requests at the time of booking.


If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions