If you have any questions or concerns please do not hesitate to contact us.
Advance Procedures (Information About the Reservation Process)
We will show you how to use our support services.
Customers who find it difficult to do things by themselves need to fly with someone accompanying.
Reservation
Reservations on the JAL website
- Special Assistance Registration Service members can automatically register information.
- For customers other than Priority Guest members, there is information that cannot be registered on the website. Please telephone the call center after making the reservation. (Please refer to "Reservations via telephone")
- If you are traveling alone and cannot take care of your personal needs, are bringing personal medical equipment (medical oxygen tank, etc.) on board, or are required to submit a medical certificate, please contact the Special Assistance Desk.
Reservations via telephone
Reservations and consultations via email, free-of-charge fax and the remote sign language interpreting service
Services for customers with hearing or speaking disabilities.
Procedures for using our support services
Customers who are Special Assistance Registration Service members
Applicable only in Japan.
We offer a "Special Assistance Registration Service" to allow our frequent customers ease of travel.
This card eliminates the need to continually provide existing requests at the time of booking.
Frequently Asked Questions
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〔Domestic〕Can I reserve a wheelchair at the airport in advance?
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〔Domestic〕［Boarding from April 12, 2023］Can I reserve a wheelchair at the airport in advance?
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〔International〕Can I request to use wheelchair at the airport on the JAL website?
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Can I check the reserved wheelchair information on the JAL website?
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I want to travel on an airplane for the first time with a family with autism or intellectual disability. How can I get on the plane?
Inquiries