Hearing or Speech Assistance
Written communication services are available.
To begin with
With regards to the reservation method and the details of procedures done in advance, please check "Advance Procedures (Information About the Reservation Process)".Advance Procedures (Information About the Reservation Process)
About Traveling Companions
Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.
At the time of the reservation
We accept reservations via the remote sign language interpreting service, the JAL website, email and the free-of-charge FAX service.
We also accept reservations face-to-face using the sign language interpreting service at JAL Plaza (face-to-face reservation counter).
About hearing assistance dogs
They can accompany customers in the passenger cabin free of charge.
For details, please check the following "Assistance dog".
About seat reservations
We will do our best to secure a seat according to your requests. Please consult with us at the time of the reservation.
With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.
- Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
- International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations
*some seats might not be available.
Flow of Events at the Departure Airport
・Writing boards are available at special counters or information counters.
・We will guide you to the boarding gate if requested.
・If there is a delay in the scheduled boarding of the flight, or a change in the gate or aircraft, staff will inform you through a writing board or memo.
About the approximate time for procedures
If you need the assistance of staff to move within the airport, please come to the airport as early as possible.
About airport facilities and device
For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.
- Domestic airport informationDomestic airport information (PC)
- International airport information International airport information
*For information about device and facilities at each airport, please check the device and facilities at the airport.
It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.
For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.
You can communicate with cabin crew via written communications, etc.
To help our customers easily identify the cabin crew who can speak sign language(Japanese), they are wearing a sign language badge.
We will guide you to the arrival lobby or meeting place if requested.
If you have any questions or concerns please do not hesitate to contact us.Frequently asked questions