Hearing or Speech Assistance

To begin with

With regards to the reservation method and the details of procedures done in advance, please check "Advance Procedures (Information About the Reservation Process)".

Advance Procedures (Information About the Reservation Process)

About Traveling Companions

Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.

About Traveling Companions (People Accompanying)

At the time of the reservation

We accept reservations via the remote sign language interpreting service, the JAL website, email and the free-of-charge FAX service.
We also accept reservations face-to-face using the sign language interpreting service at JAL Plaza (face-to-face reservation counter).

JAL remote sign language interpreting service

About hearing assistance dogs

They can accompany customers in the passenger cabin free of charge.
For details, please check the following "Assistance dog".

Assistance dog

About seat reservations

We will do our best to secure a seat according to your requests. Please consult with us at the time of the reservation.
With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.

*some seats might not be available.

Flow of Events at the Departure Airport

About airport facilities and device

For information about device and facilities at each airport, please check "Device and facilities at the airport".

Device and facilities at the airport


Writing boards are available at special counters or information counters.

We will guide you to the boarding gate if requested.

If there is a delay in the scheduled boarding of the flight, or a change in the gate or aircraft, staff will inform you through a writing board or memo.

Pre-boarding service

For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.


You can communicate with cabin crew via written communications, etc.
To help signing customers easily identify and connect with cabin crew who share the same language, cabin crew who can speak sign language(Japanese) is wearing a badge.

In-flight Entertainment

Programs are available with subtitling guidance.

In-flight Entertainment In-flight Entertainment (PC)

When Arriving

We will guide you to the arrival lobby or meeting place if requested.


If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions