Information for customerswho request special assistance
Assistance for mobility and wheelchairs
Vision Assistance
Hearing or Speech Assistance
Cognitive and Developmental Assistance
Customers who are ill or injured
Customers with allergies
Customers who wish to be accompanied by a nurse
Registering special assistance requests with your JAL Mileage Bank (JMB) will make your travel arrangements easier
Traveling Babies or Small Children
Expectant Mothers
Children Traveling Alone
Elderly Customers
Guidance for Children Traveling on International Routes
Traveling with babies and small children
Traveling with pets
JAL Family Service
Assistance dog
Customers who bring and use medical device
Customers who use a stretcher
Customers who use an oxygen bottle
Customers with Sleep Apnea Syndrome (CPAP Usage)
Customers for whom it is difficult to stay in a sitting position
Group tour customers
Disabled sports athletes
About medical certificates or consent forms
If you have any questions or concerns please do not hesitate to contact us.