Beware of suspicious e-mails and fake websites purporting to be from the JAL Group
Requests regarding the stowage and use of power banks onboard (Effective July 8, 2025)
Inquiries Regarding Incorrect Translations and Summaries of Email Services
(JAL Mileage Bank) After July 4, 2024, passwords with only 6 digits are no longer allowed.
Notes on purchasing airline tickets on airline ticket comparison websites
Ground Staff and Cabin Attendants Face Masks Policy
Link your account with third-party IDs for more convenience when logging in to JAL Mileage Bank
Information on JAL website operation (including temporarily unavailable of services)
Regarding to the issuance of the winter schedule (from October 26, 2025 to March 28, 2026).
Regarding high volume at JAL contact center and Frequently Asked Questions (Last Updated August 19, 2025)
Possible Flight Delays due to the Air Festival at New Chitose Airport on September 7, 2025
PFC will be revised from March, April and May 2025 boarding.
Change of reservation start time for Sky Mate Fare and Senior Citizen Fare