Our Awards Recognized by the industry's leading awards for exceptional service APEX-WORLD CLASS,  SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - World's Best Economy Class, Best Economy Class Airline Seat

APEX - The Airline Passenger Experience Association

APEX World Class

JAL Awarded exclusive APEX  WORLD CLASS status for third consecutive years.

JAL is honored to be one of only eight airlines in the world to receive APEX's inaugural World Class 2024 certification, recognizing our industry-leading approach to safety&well-being, sustainability, and our guests' overall experience.

We have also recieved the "Best-in-Class in Safety and Well-Being" for offering the highst level of Safety and Well-Being.

What is APEX World Class?

The APEX World Class award identifies the world's best-in-class performance on dimensions that matter to today's travellers.

WORLD CLASS puts a spotlight on sustainability, keeping the customer safe, brand integrity, comfort, engagement, service and cuisine.

SKYTRAX - The International Air Transport Rating Organization

SKYTRAX 5-Star Airline

​5-Star for World Class Airline Services​

SKYTRAX has named JAL as a certified 5-Star Airline for its consistently impressive products and services. With this rigorous assessment evaluating a myriad of categories including ground staff, seat quality, and inflight cuisine, this designation helps passengers identify the world's leading airlines.

Left : World's Best Economy Class 2021

Middle : Best Economy Class Airline Seat 2022

Right : World's Best Economy Class 2023

SKYTRAX World Airline Awards​

As the most coveted airline industry awards, the SKYTRAX World Airline Awards are presented to carriers displaying unmatched excellence across several categories. Based on 13.4 million customer votes, these awards determine the best in the business.

JAL's superb experience has been voted the World's Best Economy Class at the SKYTRAX 2023 World Airline Awards.

Also,  JAL was awarded the Best Economy Class Airline Seat for the 7th time.

Award history

2024

  • SKYTRAX Airline Rating Awards - 5-Star

2023

  • APEX「Best Wi-Fi in Eastern Asia」
  • FTE「APAC Pioneer Awards 2023」Highly Commended
  • APEX-WORLD CLASS
  • APEX Best-in-Class in Safety and Well-Being
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - World's Best Economy Class, Best Economy Class Airline Seat

2022

  • APEX-WORLD CLASS
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Best Economy Class Airline Seat
  • APEX Passenger Choice Award® - Best Wi-Fi in Eastern Asia

2021

  • APEX-WORLD CLASS
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - World's Best Economy Class, Best Economy Class Airline Seat, COVID-19 Airline Excellence Award
  • APEX Passenger Choice Award® - Best Wi-Fi in Eastern Asia

2020

  • SKYTRAX Airline Rating Awards - 5-Star
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • APEX Health Safety powered by SimpliFlying Audit - Diamond
  • APEX 2020 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • Cellars in the Sky 2020 - Gold in First Class Menu Design
  • World Branding Awards - National Awards-Airline

2019

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - World's Best Economy Class, Best Economy Class Airline Seat
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • APEX 2019 Passenger Choice Award® - Best Wi-Fi in Asia & South Pacific
  • FTE Global awards - FTE Accessibility Leadership Award
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • LIMA Licensing Award - Best Licensed Promotion
  • World Branding Awards - National Awards-Airline
  • Fodor's Travel - The Best Airline for Foodie, The Best Airline for Wine & Cocktail Connoisseurs
  • Global Traveler - Best Trans-Pacific Airline

2018

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Best Economy Class Airline Seat
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • APEX 2018 Passenger Choice Award® - Best Cabin Service and Best Wi-Fi in Asia and Australasia
  • CAPSE China Travel Awards - Best In-Flight Entertainment
  • CAPA Aviation Award for Excellence - Capa Asia Pacific Airline of the Year 2018
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan
  • Flight Global - Most Consistent Winner

2017

  • SKYTRAX World Airline Awards - Best Economy Class Airline Seat
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan
  • JCSI (Japanese Customer Satisfaction Index) - Customers Customer satisfaction No.1

The success of JAL Group’s domestic and international airlines

is only possible with the support of our generous customers.

As we take further steps to enhance the quality of our products and services,

our team is constantly exploring new initiatives to deliver our customers a superior experience.