Help & Contacts (Domestic Flights)
Here you will find information to help you solve your problems.
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The JAL Chat Support is currently facing problems where messages from our operators are not being delivered.
If you are not receiving replies from our operator, try refreshing your browser to troubleshoot the issue.
Contact us via chat
Click the chatbot icon on the bottom right of the screen to activate our chatbot.
Contact our operator if our chatbot does not have the answer to your inquiries.
Important Notice:
Please refrain from entering your name, membership number, or reservation information before being connected to our operator.
The service may temporarily be unavailable due to system maintenance or other reasons. Please try again later.
Operator hours: 8:00 a.m. - 8:00 p.m.
FAQ
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Various procedures
The following procedures can be completed on the JAL website.
The following online forms are available for procedures that cannot be completed on our website.
For customers who wish to request a refund Open
For customers who wish to request receipts for charges Open
Other Contacts for Inquiries
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.