Handling policy will be different when flight delay or cancellation is expected due to severe weather conditions or aircraft maintenance.
Handling policy will be different when flight delay or cancellation is expected due to severe weather conditions or aircraft maintenance.
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Fare types | Change permitted before purchase |
Change permitted after purchase |
---|---|---|
One-Way Fare, Child Fare, Round-Trip Fare, Discount for the Disabled, JAL Business KIPPU, Shareholder's Saver Fare, Care Giver's Saver Fare, Special Transit Fare, Round-Trip Fare, Remote Island Fare | Yes | Yes *1 |
Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type B, SAKITOKU Type A, TOKUBIN 21, TOKUBIN 7, TOKUBIN 3, TOKUBIN 1 | Yes | No *3 |
Transit Fare 28,Transit Fare 7,JMB Companion Fare | No *2 | |
Flex, JAL CARD Flex, Business Flex, Specific Route Flex, Shareholder's Flex (for flights departing on/after April 12,2023), Remote Island Flex (for flights departing on/after April 12,2023) |
No *2 | Yes *1 |
Saver, Special Saver, Round Trip Saver, Promotion | No *2 | No *3 |
There is no cancellation/refund fee for cancelling a ticket before purchase or for cancelling a booking only (converting to an open ticket*).
Customers may request to have a flight ticket or surcharge ticket refunded.
All ticket refund will be subject to designated Refund Charge and Cancellation Charge.
Ticket refund is accepted no later than 10 days* after the ticket validity expired.
Special handlings apply in case of flight delay or cancellation due to inclement weather, etc.
For flights departing on/before April 11,2023
For flights departing on/after April 12,2023
To be fully refunded
If a passenger or his/her travel companion is not able to travel due to sickness, the ticket can be refunded without Refund Charge and Cancellation Charge, provided that medical certificate issued by a physician is submitted.
Please contact JAL Domestic Reservation and Information Desk for more details.
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Ticket paid by | Refund request accepted at | How to receive refund | ||
---|---|---|---|---|
JAL website | JAL call center | JAL Group domestic ticketing counter (city/airport) | ||
Credit card | Yes | Yes | Yes | Refund will be returned to the credit card used for the original payment. |
e JAL Points | Yes | Yes | Yes | Refund will be returned to the JAL point account of the paying member. |
Cash |
Yes *1 | Yes | Yes | JAL website, phone: Bank account of your choice |
Cash |
No *2 | Yes | Yes | Phone: Bank account of your choice |
Other (e.g. travel coupon) |
No | No | Yes | Varies depending on payment method. Please note that some tickets cannot be refunded. |
Refunds may be processed the following month due to credit card company cutoff dates and refund processing timing or for JAL administrative reasons, even if the refund request was received by your credit card company's request deadline.
The full amount may be withdrawn and then subsequently refunded minus the transaction fee; alternatively, the withdrawal and refund may happen simultaneously and only the fee will be withdrawn.
For details, please contact your credit card company.
Refunds will be deposited within 5 business days of the refund request. However, refunds may experience delays due to bank system failures or large-scale flight disruptions arising from inclement weather.