(Domestic Flights) Information on JAL website operation (including temporarily unavailable of services)
Thank you for flying with Japan Airlines.
Information about temporarily unavailable services and JAL website.
Information
Credit card payment
JAL provides an identity authentication service for credit card payments on the JAL website that complies with the "3D Secure*" on Internet payment security standard.
If not registered, there is a possibility that an error will occur in credit card payment.
Please contact your credit card company directly for the 3D Secure 2.0 password and instructions on how to use the service. (To use the Identity authentication service, you must be registered with your credit card company in advance.)
- This is an identity authentication service recommended by VISA, Mastercard, JCB, and AMEX for more secure credit card payments over the Internet.
(Each brand has a different name, but they are collectively called "3D Secure 2.0")
To prevent unauthorized use of your card information, we recommend that you register for 3D Secure 2.0.
Temporary unavailability of services
We apologize for any inconvenience this may cause and appreciate your understanding.
Domestic Tickets
Change of Seat Assignment
If you change your assigned seat within 48 hours of departure, the seat change may not be completed.
If the seat change cannot be completed, please contact us.
Domestic Award Tickets
Change or Cancel
You are viewing an award ticket booking using the booking number (You are not a JMB member) and wish to change to a flight other than the alternate flight. (This can be done on the JAL website if logged in as the JMB member who is traveling or whose account the miles were deducted from)
November 15, 2024
Japan Airlines