Thank you for flying with Japan Airlines.
Information about temporarily unavailable services and JAL website.
JAL provides an identity authentication service for credit card payments on the JAL website that complies with the "3D Secure*" on Internet payment security standard.
If not registered, there is a possibility that an error will occur in credit card payment.
Please contact your credit card company directly for the 3D Secure 2.0 password and instructions on how to use the service. (To use the Identity authentication service, you must be registered with your credit card company in advance.)
We apologize for any inconvenience this may cause and appreciate your understanding.
For reservations with multiple passengers, we are experiencing a problem with 2D barcodes printed by April 12, 2023 causes an error at the airport security checkpoint. Please re-acquire the 2D barcode before boarding.
For mobile devices with small screen widths, operation buttons may not be displayed on the screen.
Please reduce the screen size or if you are using iphone (Safari), hide the toolbar.
September 28, 2023