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JAL Domestic Flights JAL's Free inflight Wi-Fi Service Enjoy the same comfort during your flight as on the ground. You can also watch video streaming services such as YouTube. * Please note that some content may not be available due to server limitations.

[JAL International Flights]
JAL' s Free inflight Wi-Fi Service

Before you fly

Turn on the Airplane Mode before take-off.

On the plane

Equipped with personal screen Connect to "Japan Airlines" Wi-Fi network.

Without Personal Screen Connect "JAL-WiFi" Wi-Fi network.

Open your browser and enter jal-wifi.com for URL

Please select "CONNECT" on portal site.

  • Design is different on some aircrafts.

1

Inflight internet access

Enjoy Web browsing or check e-mail during your flight.

2

Video

Free video program streaming is available.

3

Flight map

Check the real-time status of your flight.

  • When connecting to inflight Wi-Fi from the JAL app, you will need to update to the latest version before boarding.
  • For more details about internet access on domestic flights, please refer to the User Guide.
Equipped with personal screen User Guide
（PDFファイル 約1.7MB）
Without Personal Screen User Guide
（PDFファイル 約1.3MB）

  • Services may not be fully available on some aircrafts.
  • As inflight Wi-Fi relies on the use of communications satellites, access to the Internet may be lost or unstable in certain flight status and weather conditions.
  • Displaying webpages and downloading or uploading data may take more time than you are accustomed to.
    It may also be difficult to establish a connection at times of heavy network access by other users.

For inquiry

For questions regarding this service, including technical problem in connectivity, charge, or request for invoice, please contact the number below.

Equipped with personal screen

Panasonic Avionics Customer Support

Contact by e-mail

jal-wifi@panasonic.aero

Toll-free in Japan (Japanese / English)
0120-959-033
  • IP phone is not supported.
For international call (Japanese / English)
+1-213-221-6130
  • Phone charges (if any) will be applied to the caller.
Business Hours

Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)

English: 24hours

Without Personal Screen

Gogo Customer Support

Contact by e-mail

Japanese: support@gogoair.co.jp

English: customercare@gogoair.com

Winner of "Best Wi-Fi in Eastern Asia 2024" award

JAL has won the "Best Wi-Fi in Eastern Asia 2024" award at the FTE APEX Asia Expo 2023 held in Singapore in November 2023. Passengers from more than one million flights on nearly 600 airlines around the world were given the opportunity to provide anonymous ratings. JAL has become the most awarded airline for Best Wi-Fi after winning this award six times since the category was created in 2017. JAL will continue to provide all passengers with high-quality products and services to ensure a comfortable journey.

  • APEX (Airline Passenger Experience Association) is one of the world's largest airline industry association. The non-profit organization involves airlines, airports and airline-related suppliers around the world.

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Class Economy Class + Class J
Discounts for limited passenger No discount
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