Cookie Usage

How we use cookies and other methods for the collection of website usage data

By using the website ( and other online services, such as our mobile app, you agree that we can store and access cookies, IP addresses and use other methods in order to collect website usage data, and improve your online experience.

What are "cookies"?

Cookies are small text files, which save information about how you use a website. By using cookies, specific information, such as browsing information can be obtained. However, information that can identify an individual, such as the customer's name, address, telephone number or email address, will not be obtained.

If the cookie is saved, our web server will be able to recognize your computer. When visiting the website again and using login functions where you need to enter your JAL Mileage Bank membership number, the cookie can save you additional entries. Cookies simplify visits to sites that require the entry of user data, so the cookies of JAL's website are only intended to make surfing more user friendly.

When do we use cookies?

JAPAN Airlines uses cookies on for the following purposes:


Cookies are used for technical reasons to enable the efficient working of For example, to: 

  • save you additional entries, when visiting the website again and using login functions where you need to enter your JAL Mileage Bank membership number.
  • optimize key input funtions of the website.
  • store your acceptance of the Privacy Policy, cookies policy and website terms and conditions.


Cookies are used to enhance the ease of use of for customers. For example, to:

  • gain insight into how visitors use the website so that we can make improvements to its usability.


Cookies are used to gather statistics on how visitors use our site. For example, to:

  • allow our advertising partners to display appropriate advertising and to track its effectiveness.

You can choose to opt out of this type of advertising permanently by going to the following site.

How do I refuse or withdraw consent to the use of cookies?

You may refuse to accept cookies by altering the settings on your internet browser (for example Internet Explorer, Chrome and Firefox). Please note that if you choose not to permit cookies some areas of our website may not function properly or be accessible.

Please note though, that if you delete your cookies:

What is online behavioral advertising?

Online behavioral advertising (also known as interest-based advertising) is a way of serving advertisements on the websites you visit and making them more relevant to you and your interests.


Shared interests are grouped together based upon previous web browsing activity and web users are then served advertising which matches their shared interests. In this way, advertising can be made as relevant and useful as possible. Relevant ads can also be delivered based upon the website content you have just been viewing. This is known as "retargeting".

How do I opt out of online behavioral advertising?

There are a number of sites which can help you opt out of online behavioural advertising from the third party advertising agencies that operate online behavioural advertising for website publishers.

Please note that opting out of online behavioural advertising using those services:

  • does not mean that the advertising of JAPAN Airlines’ products and services on our own websites will stop being personalised to your interests.
  • may not stop all online behavioural advertising because it only applies to those third party advertising agencies that have signed up to those services.
  • does not mean that there will no more advertising on this website or other websites you access. However, the advertising that you do see is likely to be less relevant to your interests.

In addition, deleting browser cookies can remove your opt out preferences, so you may need to opt out again.