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System maintenance

Previous system maintenance Open in New Window

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
Nov 8, 2026 (Sun) 8:30 a.m. - 9:00 a.m. (Japan time)

JAL Website, JAL App

  • All services for Domestic and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Departure date upgrade)
  • All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)

All Customer Services at the Customer Contact Center or Travel Agents

  • All services for Domestic and International Flight (booking, purchase, changes, cancellations)

Airport Self Service Check-in and Ticketing Kiosk

  • Purchase services, Mileage Registration, Stand-by, Flight change, Upgrade
Nov 9, 2026 (Mon) 1:00 a.m. - 7:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Internet money transfer using Rakuten Bank
Nov 15, 2026 (Sun) 0:00 a.m. - 5:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Payment for tickets at FamilyMart

System maintenance schedule is subject to change.