System maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

Please scroll horizontally.

 

Service suspension period Services to be suspended
February 13, 2025 (Thu) 0:00 a.m. - 7:00 a.m. (Japan time)

JAL Website (PC), (Mobile)

  • Domestic Flight

Payment for tickets at a convenience store.

ATM payment using Pay-easy service.

February 15, 2025 (Sat) 16:00 p.m. - 16:15 p.m. (Japan time)

JAL Web site (PC), (Mobile), JAL App

  • All services for Domestic and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service)
  • All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)

All customer services at the Customer Contact Center or travel agents

  • All services for Domestic and International Flight (booking, purchase, changes, cancellations)
February 17, 2025 (Mon) 0:10 a.m. - 0:30 a.m. (Japan time) JAL Web site (PC), (Mobile), JAL App
  • Domestic and International Flight
    Purchase by e JAL Point.
    Reservation changes and cancellations for the tickets paid by e JAL point.
  • JAL Mileage Bank
    Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
    Booking and ticketing, changes, cancellations and refunds.

System maintenance schedule is subject to change.