Notes on purchasing airline tickets on airline ticket comparison websites (Last Updated September 21, 2023)

Thank you for choosing to fly with the JAL Group.

We would like to bring the following to your attention. The purchase of JAL tickets through flight comparison websites or similar third-party platforms:

  • In some cases, customers who have booked or purchased JAL tickets through these websites have been charged different fees for changes or cancellations than the ones stated in our terms and conditions, or have been unable to receive refunds.
  • There have been instances where customers have received misleading notifications from the booking or purchasing platform, falsely claiming that JAL was unable to arrange the desired flight shortly before the departure date.

Since these websites operate independently of JAL, we are unable to handle requests for refunds or inquiries concerning these matters. 

Please contact the website where you made the purchase for any changes, refunds, or inquiries regarding your flight ticket.

September 21, 2023
Japan Airlines