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Can the time or seat number be changed after I book my ticket?
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I received an email notifying me of a time change. What should I do?
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I received a notice of time change. Can I change or cancel it because it is inconvenient?
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I received an email notifying me of a time change, but how can I check the original appointment time?
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I received an email regarding a change in the appointment time, but the "Change or cancel seats" button does not appear on the appointment details screen. What should I do?
Notifications of Timetable-Related Changes
If your booking details change following a timetable update, you will receive a notification by email or other method. Please be sure to check your booking and take necessary procedures prior to the departure.
- Timetables are updated twice a year (late January and late August).
Please note that changes to departure/arrival times, flight numbers, aircraft, operating carriers, seat numbers, and seat class, as well as flight suspensions and reduction, may occur based on future demand trends.
Important Information Regarding the Winter Schedule (From October 25, 2026 to March 27, 2027)
As our winter schedule has been finalized, an email message will be sent to you with the below subject line to our customers, who will be affected by any changes in our flight schedule.
Before your departure, please follow the instructions and complete the necessary procedures on the JAL website.
Example of an email sent from JAL
Contact from the JAL Domestic Reservation Center
Customers will be contacted by the JAL Domestic Reservations Center close to your departure date.
- Customers whose connecting flights are no longer feasible due to schedule changes.
- Customers whose flights have been canceled and alternative arrangements could not be made.
- For details on flight connections, please refer to our Domestic Flights Connection Information.
- Customers holding international flight tickets are not subject to this notification.
- Customers who booked their flights through a travel agency or a channel other than Japan Airlines are not subject to this notification.
Please contact your travel agency or booking channel where you made your reservation for more details.
When Unable to Confirm Changes on the Website
In cases where three or more segments have time changes within a single reservation, it may not be possible to complete the confirmation process on the JAL website.
In that case, we will proceed with the reservation confirmation process, so please contact JAL Chat Support.