Airport Standby
Notice
From flights on February 20, 2025, the handling of Airport Standby and Departure date upgrade standby applications made online will change.
Please update the JAL app to the latest version and use it from February 20 onwards.
・We will notify you of the standby results via email and JAL app notification 15 to 20 minutes before departure.
・Customers who applied online can board directly using the boarding barcode on the JAL app without stopping by the Standby counter
(Depending on the application details and seat availability, you may be required to stop by the Stnadby counter.)
・For JMB members, once a seat is available through the upgrade standby, the payment process will be automatically completed online.
(Non-JMB members are required to make the payment at the standby counter.)
If your desired flight is full, you may join the standby waitlist online.
Applicable fares
Flex, JAL CARD Flex, Business Flex, Shareholder's Flex, Remote Island Flex, Specific Route Flex
How to request standby
Step1
Standby requests are available on the JAL website and through the JAL app.
Standby opens: 3 hours prior to desired flight’s departure
Standby closes: 20 minutes prior to desired flight’s departure time
- Only selectable if the flight is full and departs less than 3 hours from the time of the request.
- You can check the number of standby passengers in real time online.
Step2
After completing your standby request, you will receive a confirmation email with your request details.
Please note your standby location.
Your standby location and scheduled notification time can be found on the standby details page or in the confirmation email. Standby locations and notification times may change depending on flight status.
Step3
Please be at the designated standby location at least 20 minutes before the flight’s departure time.
Step4
If seats become available, standby customers will be called by name in the below order of precedence based on their status.
If seats become available, standby customers will be called by name in the below order of precedence based on their status.
If you do not respond when called, you will lose your place on the waitlist.
- JMB Diamond members
- JGC Premier members
- oneworld Emerald members
- JAL Global Club members
- JMB Sapphire members
- oneworld Sapphire members
- JMB Crystal members
- oneworld Ruby members
- General Customers
Online standby requests are not available in the following cases
- Customers who do not have a ticket for the same day of departure.
- The request results in a fare difference.
- You purchased a ticket with an extra charge. (domestic flights extra seat charge, stretcher charge)
- Customers who request special assistance.
- You are required to show supporting documents.
- You purchased an international ticket.
Cancellation of Airport Standby
To cancel Airport Standby, please go to the confirmation screen on the website.
- It is not able to cancel only for some passengers. Please cancel all the passengers and apply for the Airport Standby again if necessary.
Step1
Select a flight that has been registered on the Airport Standby, and click or tap "Cancel registraion" on the confirmation screen.
Step2
Select what to do after cancelling the Airport Standby.
If you want to board a reserved flight
Please select "Cancel the current standby registraion and board on reserved flight"
If you want to change or cancel original flight reservation, or if you want to apply for Airport Standby on another flight without changing original reservation.
Please select "Cancel the curent standby registration and register another flight".
After the cancellation of the Airport Standby, Please change or cancel your reservation, or apply for the Airport Standby again.
- You cannot cancel Airport Standby if you have checked your baggage. Please tell the airport staff.
Notice
- You cannot request standby for multiple flights at once.
- Transfer fares, international flights, and codeshare flights (FDA/AMX/ORC) are not eligible for standby.
- Standby requests are for seats in the same class as the one you have booked.
- You cannot request standby for a flight departing later than your booked flight.
- If you wish to check baggage, please do so only after your flight has been confirmed.