JAL Group Service Policy on Accessibility
JAL Group Service Policy on Accessibility
Service Policy on Accessibility
Video explanation
JAL Group
Service Policy on Accessibility
JAL logo mark with a red crane spreading its wings at the bottom center
JAL Group strives to create a society in which “everyone can enjoy travel, sports, and culture”.
Service Policy on Accessibility
Based on the JAL Philosophy which constitutes the basic mindset of employees, we will:
- Provide a stress-free travel experience for all our customers.
- Offer various travel options to all our customers.
- Co-create well-being through travel, with our customers and society.
Provide a stress-free travel experience for all our customers.
Video explanation
Two photos on the top and bottom left of the screen.
Above, inside an airplane, a photo of a young girl customer sitting in a seat and a flight attendant are laughing together.
In the center of the photo, there is a yellow logo written「5-STAR AIRLINE SKYTRAX」.
Below is a picture of an airport staff who makes an announcement using a barrier-free speaker that makes it easy to hear at the airport check-in.
We provide comfort and high-quality service that caters to each customer.
We also utilizecutting-edge technology to improve customer convenience.
Offer various travel options to all our customers
Video explanation
Two photos on the upper and lower left of the screen.
Above is a capture of an article with wheelchair tennis player Yui-Kamiji heading through a woody park, published on JAL's travel information website「On Trip JAL」.
Below is a photo of a person and helper at a ski field, sliding on chair skis (wheelchair skiing).
We provide information and support to ensure that our customers can travel with peace of mind.
We also promote universal tourism so that everyone can enjoy traveling.
Co-create well-being through travel, with our customers and society.
Video explanation
Two photos on the upper and lower left of the screen
Above is photo of an airport staff wearing the JAL uniform and a female customer riding a wheelchair. The airport staff leans down to eye level with the female customer, talking with a big smile.
Below is a picture of a JAL aircraft flying in the sky. A forest spreads under the airplane.
We value communicating with our customers and we keep improving our products and services.
We also collaborate with community members to create joy and richness through travel.
That is all for the Accessibility Service Policy.
We at JAL Group, with the「JAL Philosophy」and this 「Accessibility Service Policy」 as a base, whilst actively promoting the removal of barriers through improvement of customer service quality, better information and hardware maintenance, aim to realize a society where everyone can enjoy travel, sports and culture, by offering an enjoyable and rich journey.The realization of that kind of society is connected to JAL group's company philosophy.
Video explanation
You can see an illustration at the bottom of the screen where (JAL Philosophy) and (Service Policies for Accessibility) are each enclosed in a rectangle.There are three bar lines extending from the base toward the top, and three round frames are displayed near the center.In each round frame, descriptions readingconscious barriers, customer service quality improvement」「information barrier, enhancement of information」「environmental barriers, maintenance of hardware」appear.Next to it a + (plus) mark and a fourth round frame reading「provide enjoyment and richness through travel」appears.
In addition, a bar line extends from the top of the four round boxes toward the center, and within the square box, you will find the description, "Realizing a society where everyone can enjoy travel, sports and culture".You will also find the text, "Realizing Our Corporate Philosophy" on top of it.
JAL Group strives to create a society in which "everyone can enjoy travel, sports, and culture".
Service Policy on Accessibility
Based on the JAL Philosophy which constitutes the basic mindset of employees, we will:
- Provide a stress-free travel experience for all our customers.
- Offer various travel options to all our customers.
- Co-create well-being through travel, with our customers and society.
JAL Group will keep improving accessibility based on this Accessibility Service Policy.
Video explanation
The JAL logo of a red crane with outspread wings
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