JAL Group is continuing to take all possible
countermeasures against Covid-19 in order to provide our
customers with a safe and secure travel experience.

JAL Group is dedicated to
keeping our customers satisfied.
Now, to our new travel experience

    We are committed to providing a safe and secure travel experience.

    Travel Plans

    The Latest Information

    The latest flight information and entry restrictions for each country will be posted on the JAL website. Please utilize it to plan your trip.

    Plan Your Trip with Confidence

    In order for our customers to make a reservation with a peace of mind, we will waive the change fee on our international flights currently on sale (some flights may not be eligible). The change fee will be waived on eligible tickets for our domestic flights.

    Request to Passengers Prior to Their Trip

    Please check your temperature in advance and refrain from traveling if you feel unwell.
    Please minimize the amount of luggage you bring in order to avoid congestion at the airport and in the cabin.
    Please select your seat in advance and utilize our advanced check-in service.

    At the Airport

    Mandatory face masks for our staff and installation of clear partitions

    Our ground staff are wearing masks and we have installed clear partitions in order to prevent the spread of any viruses.

    Installation of hand sanitizing stations

    Hand sanitizers are available throughout the airport. Please feel free to use them.

    Temperature screenings with thermal cameras

    We are conducting temperature screenings with thermal cameras at the entrances of the security areas. (Excluding some airports)
    ※Any customer who has a fever may be refused to board.

    Disinfecting airport facilities such as our lounges

    We have increased cleaning frequency of high touch areas such as our check-in kiosks, tables, and chairs.

    Requirement for Passengers at the Airport

    Passengers are required to wear a face mask. ※Infants under 2 years of age and passengers who have medical conditions are exempt.
    Please maintain social distancing.

    On Board

    Mandatory face masks and gloves for our cabin crew

    Cabin crew are required to wear masks face masks and gloves for all flights – domestic and international.

    Thorough disinfection of the cabin

    The cabin is thoroughly disinfected during its overnight stays in Japan. This includes, but is not limited to, arm rests, screens, shared stowage space, and the lavatories.

    Air circulation in the aircraft

    The air inside the cabin is constantly circulating, taking in fresh air from outside the aircraft. The air is completely refreshed approximately every 3 minutes.

    Providing antibacterial hand wipes

    We will provide antibacterial hand wipes on board on all our flights.

    • JAL has added a temporary seat restriction on seat assignments to allow more personal space inside the aircraft cabin. (This end on June 30, 2020)

    Request for Passengers On Board

    Passengers are required to wear a face mask. ※Infants under 2 years of age and passengers who have medical conditions are exempt.
    Please keep conversing to a minimum to prevent the spread of viruses.
    Please maintain social distancing.
    Please stow your own luggage.
    Please try to remain in your seat unless necessary.

    Steering towards a new travel experience with safety
    as our number one priority.
    JAL Group is looking forward to seeing you on board.