JAL Group is continuing to take all possible
countermeasures against Covid-19 in order to provide our
customers with a safe and secure travel experience.
JAL Group is dedicated to
keeping our customers satisfied.
Now, to our new travel experience
The Latest Information
The latest flight information and entry restrictions for each country will be posted on the JAL website. Please utilize it to plan your trip.
Plan Your Trip with Confidence
In order for our customers to make a reservation with a peace of mind, we will waive the change fee on our international flights currently on sale (some flights may not be eligible). The change fee will be waived on eligible tickets for our domestic flights.
Mandatory face masks for our staff and installation of clear partitions
Our ground staff are wearing masks and we have installed clear partitions in order to prevent the spread of any viruses.
Installation of hand sanitizing stations
Hand sanitizers are available throughout the airport. Please feel free to use them.
Temperature screenings with thermal cameras
We are conducting temperature screenings with thermal cameras at the entrances of the security areas. (Excluding some airports)
※Any customer who has a fever may be refused to board.
Disinfecting airport facilities such as our lounges
We have increased cleaning frequency of high touch areas such as our check-in kiosks, tables, and chairs.
Mandatory face masks and gloves for our cabin crew
Cabin crew are required to wear masks face masks and gloves for all flights – domestic and international.
Thorough disinfection of the cabin
The cabin is thoroughly disinfected during its overnight stays in Japan. This includes, but is not limited to, arm rests, screens, shared stowage space, and the lavatories.
Air circulation in the aircraft
The air inside the cabin is constantly circulating, taking in fresh air from outside the aircraft. The air is completely refreshed approximately every 3 minutes.
Providing antibacterial hand wipes
We will provide antibacterial hand wipes on board on all our flights.
Steering towards a new travel experience with safety
as our number one priority.
JAL Group is looking forward to seeing you on board.