Plan Your Trip with Confidence - JAL

Domestic tickets

International tickets

JAL Mileage Bank

Domestic tickets

Rebook and refund policies for domestic tickets

Flexible booking policies for changes to your domestic tickets.

Travel with peace of mind: no cancellation fees for special flights, advanced deals and transit discount flights.

Rebook and refund policies for domestic tickets

Click here for frequently asked questions

International tickets

Rebook and refund policies for international tickets

Information on flexible booking policies for changes to your international flight tickets.

Travel with peace of mind with free reservation changes (Extended until September 30, 2021)

Rebook and refund policies for international tickets

Click here for frequently asked questions

JAL Mileage Bank

Information on special handling with JAL Mileage Bank.

Miles, e-JAL Points, JAL Coupons

Extending your FLY ON Status

Crediting bonus FLY ON Points to members with FLY ON status for the 2021 service year

Click here for frequently asked questions (Japanese Only)

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Requests for our guests

JAL FlySafe Hygiene Measures

Suspended flights/Measures taken on board and at the airport/Entry restrictions by country

Handling of Tickets and Mileage