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Your Safety, Our Priority JAL FLYSAFE

Plan Your Trip with Confidence

Due to the impact of the New Coronavirus (Covid-19), we offer flexible booking policies for changes to your tickets and information on special handling with JAL Mileage Bank.

Domestic tickets
International tickets
JAL Mileage Bank

Domestic tickets

Rebook and refund policies for domestic tickets

Flexible booking policies for changes to your domestic tickets.

Rebook and refund policies for domestic tickets
Click here for frequently asked questions 新しいウインドウで開きます

International tickets

Rebook and refund policies for international tickets

Information on flexible booking policies for changes to your international flight tickets.

Rebook and refund policies for international tickets
Click here for frequently asked questions 新しいウインドウで開きます

JAL Mileage Bank

Information on special handling with JAL Mileage Bank.

Miles, e-JAL Points, JAL Coupons
Click here for frequently asked questions (Japanese Only)
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Requests for our guests
JAL FlySafe Hygiene Measures
Suspended flights/Measures taken on board and at the airport/Entry restrictions by country
Handling of Tickets and Mileage
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