Precautionary measures  and requests for our guests Getting ready to travel safely, together.

    Before leaving home

    Check your temperature ahead of time. Please refrain from travelling if you feel unwell.

    Reduce the size and number of luggage when possible

    Utilize our Advance Seat Selection Service and check-in online to limit contact with others

    Bring a mask

    Check entry restrictions and quarantine measures for relevant countries before your trip

    Counters

    Wear a mask at all times

    ※Infants and customers with health conditions may be exempt

    Observe social distancing

    Regularly sanitize hands

    Utilize Automated Check-In Kiosks and Self Baggage Drop Machines to limit contact with others

    Security Area

    Wear a mask at all times

    ※Infants and customers with health conditions may be exempt

    Observe social distancing

    Regularly sanitize hands

    Use of 2D barcodes

    Lounge

    Wear a mask at all times

    ※Infants and customers with health conditions may be exempt

    Observe social distancing

    Regularly sanitize hands

    Gates

    Wear a mask at all times

    ※Infants and customers with health conditions may be exempt

    Observe social distancing

    Regularly sanitize hands

    On Board

    Wear a mask at all times

    ※Infants and customers with health conditions may be exempt

    Refrain from unnecessary conversation

    Stow your own luggage

    Refrain from unnecessary movements