Request for passengers in Response to COVID-19

Thank you for flying with Japan Airlines.

In order to prevent the spread of the Coronavirus, the JAL Group has continued to reduce services on specific routes throughout the carrier`s network and to maintain a safe and secure environment for our customers, JAL has adopted additional measures as follows:

Requirement for Passengers to Wear a Face Mask

Passengers will now be required to wear a face mask when traveling on JAL Group flights., starting from June 1, 2020. 

(Except for infants under 2 years of age and passengers who have medical conditions)

While we understand the need for travel, any customer not wearing a face mask or feeling under the weather may be refused to board.

If any symptoms appear, consult your physician prior to taking the flight.

Although these procedures may be inconvenient, we ask for your cooperation so that we can provide a safe and secure environment for our customers.

Requirement for Passengers to utilize advanced check-in services

Passengers will now be required to check-in online prior to their arrival at the airport due to avoid contact and congestion during procedures at the airport.

About carry-on baggage

Passengers will now be requested to wear a face mask when traveling on JAL Group flights. While we understand the need for travel, any customer feeling under the weather is asked to refrain from boarding the flight. If any symptoms appear, consult your physician prior to taking the flight.

We kindly ask you to make sure the size and the number of carry-on baggage are within the specified range and to also minimize the bagagge to avoid any delays during check-in, boarding and disembarking the aircraft.

Announcement at Boarding Gates

All passenger are requested to secure ample space between each passenger at the boarding gate.

In addition, we will implement a staggered boarding process for passengers to board the flight.

We ask for your cooperation and please follow the instructions provided by the airport staff.

Seat Assignments to Practice SocialDistancing

In order to provide customers peace of mind, JAL is preparing to add a temporary restriction on seat assignments to allow more personal space inside the aircraft cabin. As a result of this initiative, select seats will become unavailable to reserve and we ask for our customer`s understanding. In addition, to assure ample space between each passenger, please note that our representatives at the airport may ask you to change seats prior to your flight.

The above handling is not applicable to some aircraft and routes, First and Business class on international flights.

It may not be possible depend on the situation.

Thank you for your understading and cooperation.


  • Japan Domestic Flights : From April 29 to June 30.
  • International Flights : From May 10 to June 30.

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V32 Seatmap

  • Service scheduled to end on June 30,2020.

Seat Map Display on JAL website

Japan Domestic Flights

International Flights

Implementation of Thermographic Inspection at Certain Airports

In order to prevent the growing risk of the novel coronavirus infection, the Ministry of Land, Infrastructure ,Transport  and Tourism (MLIT) of Japan, including other foreign goverments are requesting those with flu-like symptoms to refrain from air travel. 

In line with this request, thermographic inspection has been setup at Tokyo Haneda Airport (domestic flights and select international flights) to check the body temperature for passengers. Also, the inspection is implemented at select regional airports in Japan.

Thank you for your understanding and cooperation. 

For more details, please check the MLIT website.

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Requests to our customers visiting Tokyo ticketing office (JAL Plaza Yurakucho)

JAL Plaza Yurakucho prevents the spread of COVID-19 infection.please refer below.

May 29, 2020

Japan Airlines