Travel Alert - Flight suspension, reduction of flight frequency, Special handling for tickets, entry restriction regarding the Novel Coronavirus

Thank you for flying with Japan Airlines.

JAL group has adopted a range of necessary precautions against the outbreak of the Novel Coronavirus in order to maintain a safe, secured environment for our customers, flight/cabin crews, and other employees.

Please refer to the followings for more information related to the Coronavirus situation.


Please refer to the link below for Coronavirus related information, such as restrictions on entry to Japan or each country, aircraft disinfection procedures, and our correspondence to the situation.

International flight

Please refer to the below link for more details on the flight suspension, reduction of flight frequency and schedule change.

Please refer to the below link for flight change and refunds of your international flight tickets

JAL Mileage Bank

Please refer to the below link for JAL Mileage Bank will take the following special measures.

April 1, 2020

Japan Airlines