Latest COVID-19 Information Center

In order to prevent the spread of the Coronavirus and to maintain a safe, secured environment for our customers and employees, the JAL Group has adopted a wide range of necessary precautions.

Under these circumstances, the JAL Group will continue to provide services for those required to travel or transport cargo in order to fulfill our responsibilities as a public transportation operator.

Important Travel Information

For the measures to secure the space between seats in the cabin and the requests to passengers when boarding. (Update: May 8)

For information on enhanced safety and health standards in response to COVID-19. (Update: May 14)

For information on adaptations in-cabin and at airports in response to COVID-19. (Update: May 25)

For information on other travel measures in response to COVID-19. (Update: May 15)

Domestic flights

Information on Flight Schedules and Ticket Handling for domestic flights.

For information on flight schedule changes, reductions and suspensions due to COVID-19. (Update: May 20)

For information on additional special handling on JAL domestic tickets. (Update: May 14)

Ticket Cancellation/Refund handling. (Update: May 14)

International flights

Information on Flight Schedules and Ticket Handling for international flights.

For information on flight schedule changes, reductions and suspensions due to COVID-19. (Update: May 20)

For information on additional special handling on JAL international tickets. (Update: May 14)

Ticket Cancellation/Refund handling. (Update: May 14)

JAL Mileage Bank

Please refer to the below link for JAL Mileage Bank will take the following special measures.

For information on handling of expired Mileage, e JAL points and JAL coupons. (Update: April 24)

For information on status protection due to COVID-19. (Update: April 24)

We canceled the special measures for double FLY ON points for flights booked after May 11, 2020 (Update: May 8)