It depends on the circumstances. Sometimes it can happen right before departure time.
Although decisions sometimes have to wait until right before departure due to changing circumstances,we'll do everything we can to announce a decision as early as possible when inclement weather is expected.
Delays and cancellations are posted on the JAL website as soon as they are decided. You can check the latest info on flights starting the day prior using the "Flight Status" search.
We'll notify you as soon as possible of delays, cancellations, and other status changes.
Please download JAL app, register your mobile number and e-mail address in advance to receive notification services.
Phone lines can be busy, but you can always find the same info you'd get from the call center on the JAL website.
Just click on "Latest Flight News" under "Flight Status".
You can check specific routes and flights with the "Domestic flights flight status" search.
Check flight status
Shows today's flight news and the time of the next update.
Search departure/arrival status for flights booked for today, yesterday, and tomorrow.
You can change your ticket or get a refund without paying fees when a flight disruption is expected.
Click below to find out if your flight qualifies for a fee waiver.
Note: Flights marked with a ! in "Departures and Arrivals" search results are eligible for a fee waiver.
If your flight is expected to be disrupted, you can change to another flight within 30 days of the departure date at no extra charge.
If your ticket cannot be changed/refunded on the website or you are unable to complete the change/refund before your flight departs, you can still request a change or refund within 30 days of the travel date.
Please contact the JAL Contact Center to submit your request.
Unused tickets can be refunded.There is no charge for refunds.
Bookings can be changed without issuing a new ticket.There is no charge for changes.
For reasons outside JAL’s control (e.g. inclement weather, natural disaster): Customer is responsible.
For reasons within JAL’s control (e.g. mechanical trouble): Customer may be compensated up to a set amount determined by JAL.