JAL/JTA International flights
Point 1
Worried a typhoon might disrupt your trip?
Get the latest info on delays and cancellations
When will they decide whether to delay/cancel my flight?
It depends on the circumstances. Sometimes it can happen right before departure time.
Although decisions sometimes have to wait until right before departure due to changing circumstances, we'll do everything we can to announce a decision as early as possible when inclement weather is expected.
Decisions are posted on the JAL website as soon as they are made.
You can check the latest info on flights starting two days before the scheduled departure date using the "Departures and Arrivals" search.
We'll notify you as soon as possible of delays, cancellations, and other status changes.
Simply provide an email address or mobile number with your booking or download and set up the JAL app to receive notifications.
Getting the latest info on delays and cancellations
You can always find the same info provided by the call center on the JAL website, even when phone lines are busy.
View airports with flight disruptions
Shows today's flight news and the time of the next update.
Check latest flight status
Search departure/arrival status for flights booked for today and up to 2 days before and after.
Point 2
Flight delayed or cancelled?
Find out what you can do with your ticket
If a decision is made to cancel or significantly delay your flight, you can change to another flight or receive a refund.
No change or refund fees
Available on the web
Reservation Changes
Please complete your request on the JAL website at least 2 hours before the alternate flight’s departure time.
- If you have already checked baggage at the airport, you cannot change your flight on the JAL website.
- Flight changes may not be available on the JAL website for some reservations.
Cancellations/Refunds
Please complete your request on the JAL website before check-in.
If you purchased your ticket through a travel agency, please contact the travel agency.
Cancellations and refunds may not be available on the JAL website for some reservations. If this is the case, you can use the refund form to request a refund.
Q&A
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If my flight is delayed or cancelled, can I change my connecting flight?
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My flight was changed or canceled, and I want to get a refund, but I can't reach the call center. Are there any other ways to do this?
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If a flight is cancelled due to bad weather, how many times can I change my reservation?
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If my reserved flight is delayed or cancelled and I have to pay for lodging and transportation, will those costs be covered?
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I received an email about a schedule change or flight cancellation. What should I do?