Notices and Advisories

Handling of Hawaiian Airlines (HA) tickets due to termination of Codeshare/Mileage Partnership Agreement with Hawaiian Airlines

Alert: Beware of Phishing Scams

Inquiries Regarding Incorrect Translations and Summaries of Email Services

(JAL Mileage Bank) After July 4, 2024, passwords with only 6 digits are no longer allowed.

Notes on purchasing airline tickets on airline ticket comparison websites

Ground Staff and Cabin Attendants Face Masks Policy

Link your account with third-party IDs for more convenience when logging in to JAL Mileage Bank

Information on the Renovations of domestic lounges, First Class and JAL Global Club counters, and security lanes at Haneda Airport Terminal 1

PFC will be newly introduced to Asahikawa Airport and Hakodate Airport for ticket issued and travel on/after June 1, 2026

Regarding to the issuance of the summer schedule (from March 29, 2026 to October 24, 2026)

Change in age categories for Child and Infant on ORIENTAL AIR BRIDGE (ORC) codeshare flights

Information on JAL website operation (including temporarily unavailable of services)

Change of reservation start time for Sky Mate Fare and Senior Citizen Fare