Boarding Assistance

If needed, JAL provides special assistance to passengers with disabilities and passengers flying with children. Also learn about the procedure for transporting pets and checking in musical instruments.

JAL offers a range of services for passengers with physical disabilities, illnesses, or disabilities. You can also find information here about traveling with service dogs and bringing medical equipment onto flights.

Assistance service for passengers traveling with children between 8 days and 2 years old.

Expectant mother assistance service for mothers-to-be.

Children traveling alone assistance service for unaccompanied children age 6-7 (up to age 11 upon request).

Elderly cusotmer assistance service for our senior passengers.

Your family will be in good hands all the way to the airport of arrival.

JAL provides assistance for passengers traveling with musical instruments.

Special Assistance Desk

  • Special Assistance Desk for customers with disabilities and those who are sick or injured

    Inquiries about services for passengers with disabilities

    0120-747-707
    (toll free)

    Business hours: 9:00 AM - 5:00 PM, daily

    From mobile phone:

    03-5460-3783
    (toll)

    • *The content of the conversation will be recorded or monitored to ensure the service quality.

    E-mail and Fax contacts for passengers with hearing or speech disabilities

    E-mail: jal_priority/at/jal.com (Please replace/at/ with @.)
    Fax: 0120-747-606 (toll free)
    Business hours: 9:00 AM - 6:00 PM, daily

    • *Please provide us your name and reservation details in the E-mail or Fax (no official application form is required). By submission, you signify your agreement to be bound by our "Privacy Policy".

    Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat (function).

    Privacy Policy

    JAL Telephone Relay Service

    Special Assistance

  • Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

    Let us assist you to ensure worry-free travel for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers.
    This service is available for domestic flights only.

    0120-25-0001
    (toll free)

    Business hours: 7:00 AM - 8:00 PM, daily

    From mobile phone:

    Tokyo
    03-4330-2525
    Osaka
    06-4799-2525
    Sapporo
    011-242-2525
    Fukuoka
    092-261-2525
    • *The content of the conversation will be recorded or monitored to ensure the service quality.

Boarding Information

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