Boarding Assistance

If needed, JAL provides special assistance to passengers with disabilities and passengers flying with children. Also learn about the procedure for transporting pets and checking in musical instruments.

JAL offers a range of services for passengers with physical disabilities, illnesses, or disabilities. You can also find information here about traveling with service dogs and bringing medical equipment onto flights.

Assistance service for passengers traveling with children between 8 days and 2 years old.

Expectant mother assistance service for mothers-to-be.

Children traveling alone assistance service for unaccompanied children age 6-7 (up to age 11 upon request).

Elderly cusotmer assistance service for our senior passengers.

Your family will be in good hands all the way to the airport of arrival.

JAL provides assistance for passengers traveling with musical instruments.

Boarding Information

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