Notices and Advisories
Common
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Notice Regarding the Arrest of a Contracted Security Inspector at Haneda Airport
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Beware of suspicious e-mails and fake websites purporting to be from the JAL Group
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Requests regarding the stowage and use of power banks onboard (Effective July 8, 2025)
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Inquiries Regarding Incorrect Translations and Summaries of Email Services
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(JAL Mileage Bank) After July 4, 2024, passwords with only 6 digits are no longer allowed.
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Notes on purchasing airline tickets on airline ticket comparison websites
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Ground Staff and Cabin Attendants Face Masks Policy
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Link your account with third-party IDs for more convenience when logging in to JAL Mileage Bank
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From April 10, 2025 (Thursday) "One-Time Password" authentication system has been introduced for JAL domestic and international award tickets.
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For your security, we recommend setting up SMS for one-time password notifications. Please configure your SMS settings to help protect your account.
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Login alert email have been implemented as of July 10, 2025.
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[JAL Mileage Bank] After July 4, 2024, passwords with only 6 digits are no longer allowed.
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Introducing the JAL Life Status Program (Updated May 30, 2024)
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Introducing Diamond Metal as a new FLY ON service Diamond Metal
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Important Notice to Prevent Unauthorized Logins by "Spoofing" from Third Parties
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Link your account with third-party IDs for more convenience when logging in to JAL Mileage Bank
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Important notice about your JMB registered email address (August 25, 2022)
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Notice Regarding Phishing/Fraudulent Call Center
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Important notice about your JMB registered email address
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Important notice from JAL Mileage Bank on use of sales/pooling services for JAL mileage and/or award tickets not provided JAL
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To ensure appropriate management of personal information