Guide/Procedures
Here you can find out about the benefits of logging in as a JAL Mileage Bank member and about various procedures.
How to log in
To log in, enter your JMB membership number and Password and click the login button.
Logging in makes it easier and more convenient to use JMB member services.
Benefits of logging in as a JMB member
Easy access to members-only promotions!
On your account page, you can view a list of the promotions available to you. Registration for promotions is easy.
Easy mileage crediting and other online procedures!
Your JMB membership number will be automatically entered when you make a reservation, eliminating the need to request a mileage credit at the airport.
Mileage calculator
Redeeming mileage
JMB award tickets
Enter your mileage balance and flight details to calculate the mileage required for award redemption.
You can also check the mileage required for award redemption by viewing the various award charts.
- Domestic flights
JMB upgrade awards
Check the mileage required for award redemption by viewing the award chart.
Accumulating mileage
Flight mileage
You can check the mileage you can earn for your flight.
Hotel mileage
You can check the mileage you can earn for overnight stays.
Procedures
Change your information
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Change of name
Please contact the JAL Mileage Bank Center or JALCARD.
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Change of address/phone number
Please contact the JAL Mileage Bank Center or JALCARD.
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Change of e-mail address
Please log in with your JMB membership number and Password, and complete the procedure from E-mail Address Registration and Change located on the right side of your account page.
Password
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Change your Password
You change your Password online from Password Change located on the right side of your account page.
Please log in with your JMB membership number and Password before completing the procedure. -
Forgot your Password
If you could not set your Password or forgot your Password, we can assist you by e-mail.
Your Password will be sent to you either 1) by e-mail to your registered e-mail address, containing an encrypted web address to show your Password.- *Please allow one to two weeks for delivery.
Please click the link below and complete the procedure for Password request.
Learn more
For security reasons, we do not give out Password information over the phone.
- *Please allow one to two weeks for delivery.
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Haven't Received Your One-Time Password?
If you haven't received your one-time password, the email address that you provided for your one-time password may have been entered incorrectly.
Please use the link below to register your email address.
One-Time Passwords
Other procedures
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Proxy registration
You can process your request online from Proxy Registration/Change/Cancellation after account login.
Please log in with your JMB membership number and Password before completing the procedure.
You can also register your official proxy by submitting your completed official proxy registration form by postal mail to the JAL Mileage Bank Center.In order to view PDF documents, you will need to install Adobe Reader on your computer.
Recommended Environment -
How to register for JAL DOCTOR Registration System
Go to the registration page and enter required information in the registration form.
- *To register, please enter your JMA Membership ID number and Medical License Number shown on your Medical Doctor Qualification Certificate.
- *Please register your PC email address. A confirmation email will be sent upon completion of the registration.
FAQ
- I recently took a flight, but do not see any mileage accrued. How can I claim those miles?
- I would like to redeem an award, but do not have the required mileage. Can I purchase miles through the JAL Mileage Bank program?
- I recently moved and would like to update my registered address. How can I update my profile information?
- Do miles expire through the JAL Mileage Bank program?
- By when should I make reservations?
Japan Domestic Award Tickets
International Award Tickets