Precautionary measures being taken at our counters
Masks worn by airport staff
As a precautionary measure, airport staff will wear face masks during operating hours.
- For staff who work outdoors, the mask may be removed to prevent heat stroke.
Partition windows at counters
Hand sanitizing stations set up throughout terminal
Hand sanitizers are available at check-in counters, self check-in machines, security gates, boarding gates and baggage claim areas for your convenience and peace of mind.
Hand sanitizing stations search app
Find the nearest hand sanitizing station within Haneda Airport on the JAL app.
Social distancing markers
Regular cleaning and disinfection
We regularly disinfect our self check-in machines, strollers, wheelchairs, and counters.
Precautionary measures being taken at the security area
Face masks and gloves worn by airport staff
Hand sanitizing stations set up throughout terminal
Social distancing markers
Conduct thermal screenings
- Conducted at select airports
Precautionary measures at our lounge
Face masks and face guards worn by airport staff
Hand sanitizing stations set up throughout terminal
Reception areas, restrooms, tables, juice dispenser areas are equipped with hand sanitizers.
Cleaning with disinfectant wipes and frequent sterilization through sprays
Sterilization of dining area with chlorine dioxide sprays after hours.
- Dining area in the lounges at Haneda and Naha Airport.
Partition windows are set up at lounge counters and at face-to-face seating areas. (Selected airports)
Changes in our meal/beverage service and lounge operating hours
There are some changes in our lounge services.
Please refer to the link below for details.
Precautionary measures being taken at boarding gates
Masks worn by Airport Staff
Boarding will commence in segments
Precautionary measures in cabin
Thorough disinfection of the cabin
Disinfectant is used to clean areas around seat, including tables, armrests, screens, and controllers, as well as frequently touched surfaces, such as lavatory door knobs and faucet handles. (This procedure may be affected by aircraft rotation)
Eligible Routes: All International and Domestic Routes
Antiviral and Anti-Bacterial Coating in Aircraft Cabins
From April 2021, we will begin Antiviral and Anti-Bacterial Coating to seats, shelves, walls, and other high-touch areas of passengers inside aircraft cabins.
- The products comply with safety quality standards of SIAA (Society of International sustaining growth for Antimicrobial Articles).
- Reduces the number of specific viruses on the product.
- Antiviral coating is not intended to treat, cure, or prevent any disease.
Mandatory face masks and gloves for our cabin crew
As a precautionary measure, cabin crew will wear face masks on international and domestic flights.
They will also wear gloves when serving meals and beverages.
Air Circulation
Cabin air is constantly being refreshed every two to three minutes, intaking air through the engines of an aircraft, and replacing the air inside the cabin.
Hand sanitizing sprays are available in lavatories
Inflight Announcements
When applicable, passengers must report any symptoms they experience, such as coughing and/or fever, upon arrival to the quarantine officer stationed at the airport, per requirements set by the Ministry of Health, Labor and Welfare.
Applicable Routes:
Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Taipei (Songshan / Taoyuan), Kaohsiung, Helsinki, London, Sydney, Melbourne
Disinfectant Wipes
Our aircraft cabins are cleaned and disinfected regularly, but to ensure you can travel with peace of mind, our flight attendants can provide you with disinfectant wipes upon request. After using the wipes, please place them in the disposal bag provided.
- Please refrain from wiping the cabin window with the the disinfectant wipes as the alcohol content of the wipes may damage the window.
More information on inflight service
There are some changes to our inflight services. Please refer to the link below.
Antiviral and Anti-Bacterial Coating in Aircraft Cabins
The SIAA mark is granted to products when they pass ISO 22196* and ISO 21702* tests, and their quality is managed and information is disclosed according to SIAA guidelines.
- Measurement of antibacterial activity on plastics and other non-porous surfaces
- Measurement of antiviral activity on plastics and other non-porous surfaces
- Method of treatment: Sprayed on surfaces
- Treatment areas: Surfaces inside aircraft cabins
- Antiviral Coating
- Type of antiviral agent: Organic-inorganic mixed antiviral agent
- Registration number: JP0612158A0001Z - Anti-Bacterial Coating
- Type of antibacterial agent: Organic-inorganic mixed antibacterial agent
- Registration number: JP0122158A0002W
More information on social distancing in the cabin
In order for our guests to have more personal space in the cabin, we had limited and blocked seating; however, this was discontinued on June 30, 2020.