JAL FlySafe  Hygiene Measures In order for our guests to use our services with peace of mind,  we will introduce enhanced precautionary measures  such as air circulation and disinfection of the cabin,  and face masks worn by our cabin attendants and airport staff.

Precautionary measures being taken at our counters

Masks worn by airport staff

As a precautionary measure, airport staff will wear face masks during operating hours.

  • For staff who work outdoors, the mask may be removed to prevent heat stroke.

Partition windows at counters

Hand sanitizing stations set up throughout terminal

Hand sanitizers are available at check-in counters, self check-in machines, security gates, boarding gates and baggage claim areas for your convenience and peace of mind. 

Hand sanitizing stations search app

Find the nearest hand sanitizing station within Haneda Airport on the JAL app. 

Social distancing markers

Regular cleaning and disinfection

We regularly disinfect our self check-in machines, strollers, wheelchairs, and counters.

Touchless check-in KIOSKs and Self Baggage Drops

Precautionary measures being taken at the security area

Face masks and gloves worn by airport staff

Hand sanitizing stations set up throughout terminal

Social distancing markers

Conduct thermal screenings

  • Conducted at select airports

Precautionary measures at our lounge

Face masks and face guards worn by airport staff

Hand sanitizing stations set up throughout terminal

Reception areas, restrooms, tables, juice dispenser areas are equipped with hand sanitizers.

Cleaning with disinfectant wipes

At JAL Lounge, staffs clean and disinfect items after use.

Partition windows are set up at lounge counters and at face-to-face seating areas. (Selected airports)

Antiviral and Anti-Bacterial Coating in Aircraft Cabins

Antiviral and Anti-Bacterial Coating to entrance, seats, Food&Beverage Counter, toilets and other high-touch areas of passengers at all our lounges in Japan.

  • The products comply with safety quality standards of SIAA (Society of International sustaining growth for Antimicrobial Articles).
  • Reduces the number of specific viruses on the product.
  • Antiviral coating is not intended to treat, cure, or prevent any disease.

Changes in our meal/beverage service and lounge operating hours

There are some changes in our lounge services.
Please refer to the link below for details.

Precautionary measures being taken at boarding gates

Masks worn by Airport Staff

Information for each boarding group

Precautionary measures in cabin

Thorough disinfection of the cabin

Disinfectant is used to clean areas around seat, including tables, armrests, screens, and controllers, as well as frequently touched surfaces, such as lavatory door knobs and faucet handles. (This procedure may be affected by aircraft rotation)

Eligible Routes: All International and Domestic Routes

Antiviral and Anti-Bacterial Coating in Aircraft Cabins

Antiviral and Anti-Bacterial Coating to seats, shelves, walls, and other high-touch areas of passengers inside aircraft cabins.

  • The products comply with safety quality standards of SIAA (Society of International sustaining growth for Antimicrobial Articles).
  • Reduces the number of specific viruses on the product.
  • Antiviral coating is not intended to treat, cure, or prevent any disease.

Mandatory face masks and gloves for our cabin crew

As a precautionary measure, cabin crew will wear face masks on international and domestic flights.
They will also wear gloves when serving meals and beverages.

Air Circulation

Cabin air is constantly being refreshed every two to three minutes, intaking air through the engines of an aircraft, and replacing the air inside the cabin.

Hand sanitizing sprays are available in lavatories

Inflight Announcements

When applicable, passengers must report any symptoms they experience, such as coughing and/or fever, upon arrival to the quarantine officer stationed at the airport, per requirements set by the Ministry of Health, Labor and Welfare.  

Applicable Routes:

Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Taipei (Songshan / Taoyuan), Kaohsiung, Helsinki, London, Sydney, Melbourne

Disinfectant Wipes

Our aircraft cabins are cleaned and disinfected regularly, but to ensure you can travel with peace of mind, our flight attendants can provide you with disinfectant wipes upon request. After using the wipes, please place them in the disposal bag provided.

  • Please refrain from wiping the cabin window with the the disinfectant wipes as the alcohol content of the wipes may damage the window.

More information on inflight service

There are some changes to our inflight services. Please refer to the link below.

Antiviral and Anti-Bacterial Coating in Aircraft Cabins

The SIAA mark is granted to products when they pass ISO 22196* and ISO 21702* tests, and their quality is managed and information is disclosed according to SIAA guidelines.

  • Measurement of antibacterial activity on plastics and other non-porous surfaces
  • Measurement of antiviral activity on plastics and other non-porous surfaces

Check-in counters, Self Service Check-in and Ticketing Kiosks, Vehicles etc.

  • Method of treatment: Sprayed on surfaces
  • Treatment areas: Vehicles (indoors / equipment / entire interior), Facilities (interior / equipment / entire interior)
  1. Antiviral Coating
    - Type of antiviral agent: Organic antiviral agent
    - Registration number: JP0612158X0002G
  2. Anti-Bacterial Coating
    - Type of antibacterial agent: Organic antibacterial agent
    - Registration number: JP0122158X0003D

Aircraft cabins

  • Method of treatment: Sprayed on surfaces
  • Treatment areas: Surfaces inside aircraft cabins
  1. Antiviral Coating
    - Type of antiviral agent: Organic-inorganic mixed antiviral agent
    - Registration number: JP0612158A0001Z
  2. Anti-Bacterial Coating
    - Type of antibacterial agent: Organic-inorganic mixed antibacterial agent
    - Registration number: JP0122158A0002W