Seat selection

Choose your seats for FREE
when flying with us

Check seat map and select the available seat online.

Seat selection(Departing on/after April 12,2023)

About seat selection

Seat selection is available up to 20 minutes prior to the scheduled departure time of your flight.

If you have purchased your domestic flight ticket and selected your seat, you may directly go for boarding by "JAL Touch & Go", without checking in at the airport.

How to select a seat

STEP 1Select seat after flight booking, or when managing your booking

You may select your seats at the time of booking your flights or afterward.

  • *If you have a flight booking, please select seat from the "Manage booking (domestic)" button.

Manage booking (domestic)

Select seats on Booking Completed page (new booking)

Select seats on Booking Details page (manage booking)

STEP 2Select a seat

Select your preferred seat from the seat map.

Request to passengers assigned to an emergency exit row seat

Why can't I select a seat?

Please note that not all seats are available for advance selection because some seats are reserved for passengers who may need additional care on boarding the aircraft, or for adjusting the weight balance of the plane. Also note that the range of seats offered for advance selection is determined by the fare applied to your ticket.
If you cannot select a seat in advance, please try again 48 hours before the scheduled departure time.

If you pass the security checkpoint without assigning a seat, the seat will be assigned automatically.

More seat availability

More seats may become available 48 hours before the scheduled depature time.

*Not all seats or fares are eligible for pre-selection.

On the day of departure

Select your seats at the Self Service Check-in and Ticketing Kiosk or at the airport check-in counter. Please complete your seat selection at least 20 minutes before your flight's scheduled departure time.

Self Service Check-in and Ticketing Kiosk

For customers with special assistance

If you are traveling with small children or escorts but unable to select seats together, please conatact our Special Assistance Desk.

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers.

0120-25-0001 (toll free)

  • *Available hours:7:00 a.m. to 8:00 p.m. (open 365 days a year)

Inside Japan only

  • Tokyo03-4330-2525
  • Osaka06-4799-2525
  • Sapporo011-242-2525
  • Fukuoka092-261-2525

Special Assisstance Desk for customers with disabilities and those who are sick or injured.

0120-747-707 (toll free)

03-5460-3783 (not toll free)

  • *Open throughout the year 9:00-17:00
  • *When using flights departing from overseas, please contact the nearest JAL branch or business office.

    opens in new windowThe nearest JAL branch or business office

  • *Customers who are Special Assistance Registration Service members can smoothly use our support services.
  • Notes about seat selection

    • Seat selection is only available to fares for individual passengers. (Not applicable for Group Fares)
    • The closing time of seat selection for codeshare flight will be earlier as below. Please proceed to the check-in counter on the departure date if you could not select seat by the deadline.
      Fuji Dream Airlines (FDA): by 24 hours prior to the scheduled flight departure time
      Amakusa Airlines (AMX): by 1 hour prior to the scheduled flight departure time
    • Pre-selected seat numbers may change or cancel without prior notice, in case of aircraft configuration change or other reasons (Please understand we cannot promise to assign the seat next to you for your companion.). In addition, the re-assigned seat number within 2 days prior to departure for above reasons may not be reflected on JAL website.
    • You will be notified by e-mail or SMS in case of seat number change.

      Information notification services

    • Priority seats at the back row of Class J cabin are recommended to Class J passengers flying with children under 3 years of age.
    • Seats exclusive for passengers traveling with 2 infants can be selected onlline.
  • Request to passengers assigned to an emergency exit row seat. (*Please read.)


    In accordance with a directive issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, from April 1, 2009, for the safety of all passengers, emergency exit seats will be limited to passengers that satisfy all the conditions below.

    1. Aged 15 years or above (assignment is not permitted for minors under 15 years of age).
    2. Does not require the assistance of an escort or staff. 3. Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door.
    3. Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door.
    4. Can understand evacuation procedures and crew's instructions, and verbally convey such information to other passengers.
    5. Does not have to assist an accompanying passenger in an emergency evacuation.
    6. Consents to providing assistance in an emergency evacuation.

    Passengers seated in emergency exit row seats will be requested to assist during an emergency evacuation under instructions of cabin crew. Carry-on baggage must be stowed in the overhead compartment during takeoff and landing, not to be placed at your feet or on your lap.

    FAQ about emergency exit row seat

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