Baby Travel Support Service

Assisting passengers travelling with infants and babies

Assistance service available for passengers traveling with children under 3 years old (no younger than 8 days old)

Smile Support Desk

freedial0120-25-0001 (Toll-free / Inside Japan only)

Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)

  • Tokyo : 03-4330-2525*
  • Sapporo : 011-242-2525*
  • Osaka : 06-4799-2525*
  • Fukuoka : 092-261-2525*
  • * The content of conversation with the customer may be recorded or monitored to ensure quality service.

Age Ranges for Travel

  • One adult is allowed to accompany up to two infants (less than 3 years old). Only one of the infants can travel free of charge.
  • If an infant under the age of 3 is occupying a seat, the same fare applied to a child will be charged.
  • If a pregnant passenger whose expected date of delivery is within 28 days is traveling with an infant, only one infant is allowed to travel and a purchased seat is required.
    However, if the infant is less than 2 years old, Child Seat is necessary. Please contact Smile Support Desk for reservations.
Note:
If you are flying on codeshare flights operated by Fuji Dream Airlines (FDA), traveling with infant less than 2 years old is not allowed.
Age Accompanying Adult
(12 years or older)
Seating Tickets
Infants Newly born infants less than 8 days old Not accepted for air travel none
8 days to less than 2 years old Required Can be held in adults lap. No
Can travel in purchased seat.
- For safety reasons, infant must be held in adults lap when the seat belt sign is on.
Yes
Can travel in purchased seat using Child Seat. Yes
2 years old Required Can be held in adults lap. No
Can travel in purchased seat. Yes
Can travel in purchased seat using Child Seat. Yes
Children 3 to 5 years Required Purchased seat is required. Yes
6 to 7 years Not required Purchased seat is required. If unaccompanied, must apply Kids Travel Support Service. Yes
8 to 11 years Not required Purchased seat is required. Yes

Available Services

At Booking

Seat selection

Seat selection is available up until 15 minutes prior to the scheduled departure time.

  • *For safety reasons, passengers traveling with infants (under 3 years old) cannot be seated in an emergency exit row.
Class J

These seats are more spacious than Economy Class seats, allowing you more room to relax. Passengers traveling with children under 3 years old are recommended to use the priority seats located behind the Class J seats.

When a passenger traveling with a child under 3 years old has reserved seats on JAL website, other passengers will see a infant's seat icon appear for those seats.

*Infant's seat icon will not be shown in the following cases:

  • - When flying as part of a tour or when using an award ticket
  • - When seat reservations are not made on JAL website

In the event of an aircraft change, infant's seat icons may not appear for the applicable seats.

At Departing Airport

Baby Stroller Rental Service

Baby stroller that can be used all the way to the boarding gate is available for rental.
Inquire at the airport on the departure date.
Please note that the number of baby stroller is limited.

Pre-Boarding Service
Child Seat

During boarding, you will have priority to get on board. Please inform our staff at the boarding gate.

In-flight

Let us help you with fixing baby’s milk

Hot water and 100% fruit juice (apple juice) are available.

  • * Please bring your own baby powdered milk.
  • * Hot water is not available on some aircraft.

Lavatories with diaper changing tables available

Spare diapers are available. (Large size diapers available, however the numbers are limited.)
* Diaper changing tables are not available on some aircraft.

Baby Blanket Rental

Soft blankets, exclusively for babies, are available. (Limited numbers available onboard.)

*Soft brankets are not available on some aircraft.

Infant Seat

For seat occupying infants under 2 years old (Child Fare applied), an Child Seat will be required. Your own Child Seat can be brought in onboard for use, or alternatively an Child Seat is available for free rental.

  • * Please check if the Child Seat meets airline safety standard before using your own Child Seat in-flight.
  • * Child Seat rental requires advance booking. Booking must be made 3 days prior to the flight departure. Please book early as numbers are limited. (We may be able to accept your request by 17:00, 1 day prior to flight departure. Please contact us for further assistance.)
  • * For seat occupying infants under 3 years old (Child Fare applied), Child Seat rental is available upon your request, however the numbers are limited.
Click here for details.

Toys

JAL original toys for kids

*Images are shown for illustrative purposes only. Toy variety may vary accoding to the operating carrier, stock or seasonality.

Inflight entertainment

We provide programming geared towards children through our free Wi-Fi video service. Picture books are also available to borrow.

At Departing Airport

Baby Stroller Rental Service

Baby stroller is available for rental upon arrival.
Contact our staff at the departing airport.
Please note that your request may not always be honored due to the limited number of baby stroller.

Eligibility

The service is available for all passengers travelling with infants under 3 years of age. (No younger than 8 days old)

Reservation

If Baby Travel Support Service is required then please let us know by calling JAL Domestic Reservations.
(If you have booked a flight online, then please make the request by phone.)

To passengers with children

Be careful not to get your fingers caught.

Cabin furnishings are equipped with aircraft configurated items.
Be careful not to get your fingers caught in the seat table, armrest or toilet door when opening or closing.

(Armrest)

(Table)

(Toilet door)

Be careful with hot drinks.

Keep hot drinks away from children as they may cause burns.

(Drink on table)

Hold your baby tightly while seatbelt sign on.

Please fasten your seatbelt?and hold your baby tightly.

(Baby seat belt)

Smile Support Desk

freedial0120-25-0001 (toll-free / inside Japan only)

Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)

  • Tokyo : 03-4330-2525*
  • Sapporo : 011-242-2525*
  • Osaka : 06-4799-2525*
  • Fukuoka : 092-261-2525*
  • * The content of conversation with the customer may be recorded or monitored to ensure quality service.

At the departing airport

When departing, please check-in with ample time at JAL Smile Support Counter (*) in the airport.
(*) Information Counter at some airports.
The location of JAL Smile Support Service Counter

  • * Please find JAL Smile Support Service on the airport maps for the locations of JAL Smile Support Service Counter.

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