Traveling with pets

This page provides information about our pet travel service.

  • If you are planning to transport your pet by air, it will be transported as cargo. Please read information provided by JAL Cargo.

Japan Airlines follows the advice of veterinarians and other experts to ensure pets have a safe trip.
However, as conditions differ from their everyday environment, their health can be affected in various ways.

Please read before checking in your pet.

Your pet's health

We recommend consulting with your veterinarian before you consider traveling with your pet if any of the following conditions apply.

  • Your pet has a respiratory condition.
  • Your pet is not able to regulate its body temperature well.
  • Your pet has lost its appetite or has had diarrhea on previous flights.
  • Your pet has a condition that is physiologically ill-suited for air travel.
  • Your pet has a tendancy to become stressed when in dark places.
  • Because French Bulldogs and Bulldogs are more susceptible to the changing environment during air travel than other breeds, Japan Airlines does not allow them on any flights.
  • We reserve the right to refuse accepting your pet for check-in with routing on certain international connection flights.

Pet cargo area environment on aircraft

Temperature and humidity

Temperature and humidity is controlled inside the bulk cargo room by air-conditioning. However, the outside air and heat make cause temperatures to be higher than normal.
Pets are kept in shaded, air-conditioned areas until the flights depart. However, temperature and humidity may change depending on the season during transport, loading and unloading.

Precautions in summer and winter

Summer (May 1 through Oct 31)

As it is hot and humid, it is advised to avoid traveling with your pet during the daytime, as outside temperatures may affect your pet.
Please take particular note to transport dates and times with respect to puppies, elderly dogs and brachycephalic (snub-nosed) dog breeds that are sensitive to heat.

Winter

As outside temperatures can be cold and severe in winter, please exercise caution if your pet is sensitive to cold.

Lighting/Air pressure

During a flight, all lighting inside the bulk cargo room is turned off. The air pressure in this area is set to 0.8 bar (roughly the pressure felt at the peak of a 2000 m mountain). The pressure change may cause "airplane ear" or other reactions in your pet when ascending and descending.
The bulk cargo room is air-conditioned so that temperature and humidity is the same as inside the passenger cabin.

Sounds and noises

Your pet will hear noises not heard on the ground such as wind noise and mechanical noise during takeoff, flight and landing.
Your pet will also hear noises of other aircraft and ground vehicles during loading and unloading.

Precautions at check-in

  • You may place your pet's water bottle, which must be watertight and durable, inside the crate. Our agent will not provide food or water to your pet after check-in.
  • For itineraries that include transfers and/or long layovers, you can provide food and drink to your pet. Please be sure to inform our agent when checking in your pet at the departure airport.
  • In a transportation environment that is significantly different from everyday life, it may affect pets' health in a number of ways.
  • There is a possibility that cargo space is not available and you will be asked to take a different flight.
  • To ease you pet's stress level, you may place a towel or other familiar items inside the crate. (We reserve the right to refuse certain items if felt they may pose a health threat to your pet).
  • Please arrive a minimum of 40 minutes prior to the departure time of your flight to allow your pet to adjust to the local temperature.
    Sudden changes in temperature may affect your pet.

In the event of an emergency at the airport, we do work closely with local veterinarians and pet hotels to assist you. (please understand that not all airports have these services).

  • Facilities may not be able to accommodate your pet for reasons related to business hours or accommodation requirements. (e.g. proof of vaccination).

About Traveling with Pets

Conditions

Pets allowed for transport

Dogs, cats, small birds, rabbits, hamsters and other small animals

  • French Bulldogs and Bulldogs are not permitted for transport aboard Japan Airlines aircraft.
  • Passengers may carry onboard pets such as goldfish, turtles and insects as long as other passengers are not disturbed.
    For more information, please contact us (JAL Domestic Information and Reservation).

Fees

JPY3,000 - JPY6,000 per pet crate per flight sector

  • Fees differ by route.
  • Generally, pets are limited to one pet per crate for dogs, cats, rabbits, and hamsters, and a pair of small birds per container.

Weight limits

The weight of all pets and checked baggage is limited to a total of 100kg per passenger.

How to weigh

Open

Pet crate rental

You can either use your own crate or rent a JAL pet crate.
If your pet crate is deemed unsatisfactory for safe transport or if a rental crate is not available, we may ask you and/or your pet to change flights.
All rental crates are disinfected in advance to prevent the spread of infectious diseases.

Dogs and cats

  • Cargo compartments can accommodate only a limited number of L and XL sized pet crates. Please contact us (JAL Domestic Information and Reservation) before you make a reservation.

Crates for rodents

How to transport your pet

On the day of departure: from check-in to pick-up

STEP 3

At least 40 minutes prior to scheduled departure time

STEP 1

Confirmation before check-in

Please confirm transport environment information and precautions on animal transport to ensure a safe flight with your pet.

STEP 2

Prepare a letter of consent

Please prepare a letter of consent to check-in your pet as baggage.

  • Although letter templates are available at airport counters, we recommend filling out the form in advance to avoid congestion at the counter.

STEP 3

Check-in in your pet

Contact our agent at the Traveling with Pets service counter in the baggage check-in counter area. Please arrive at least 40 minutes before your departure time as you will need to pay the pet fee and we will confirm your letter of consent.

Checked-in pets will be kept inside air-conditioned rooms to the extent possible.

Before boarding

As the checked baggage storage area in the airport is not air-conditioned, pets will be kept at the counter until just before departure and delivered with care to the aircraft.

Inside the aircraft

Pets will be transported inside the bulk cargo room.

  • Temperature and humidity inside the bulk cargo room is controlled by air-conditioning. However, the transport environment may differ from that inside the passenger cabin due outside temperatures and other factors.

STEP 4

Pick-up at the arrival airport

An airport agent will carefully carry your pet to the arrival lobby and hand it to you.