JAPAN AIRLINES

Contact us

On this page, you will find the most popular online functions and frequently asked questions.
Please contact us if you need any further assistance.

Useful online functions

Domestic flight

International flight

JAL Mileage Bank (JMB)

  1. To protect member's personal information, we will not disclose Password by e-mail.
  1. To protect member's personal information, we will not disclose PIN or Web Password by e-mail.
  2. Available in Japanese only

FAQ (Frequently Asked Questions)

Contact JAL

Notice

In response to a state of emergency , to prevent the spread of the Coronavirus infection, our business hours are changed.
Please refer to the following page for the latest business hours.
We apologize for the inconvenience and appreciate your understanding.
The following additional special handling will be applied on JAL domestic flight tickets.
Please refer to the link below.

[If you would like to change or refund your Flight ticket.]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Also, please see below for information on International ticket changing reservations.