Contact us

Due to changes in the fare system for domestic flights, some services are temporarily unavailable on the JAL website and JAL apps.Please check below for details.

(Domestic Flights) Information on JAL website operation (including temporarily unavailable of services)

Notice

In consideration of the demand trend of our flights, we are changing our business hours for the time being.
Please refer to the following page for the latest business hours.
We apologize for the inconvenience and appreciate your understanding.
Please refer to the link below.

Change of business hours

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Refund form for Domestic Tickets

Refund form for International Tickets

JAL Reservation & Information (for English speakers)

Open

No.1	International Reservation and Information (includfing JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found) 8:00 AM - 7:00 PM, daily
No.2	Domestic Reservation and Information (including award ticket, baggage, lost and found) *Please select "1" (above) if your domestic flight sector is included in an international flight ticket. 7:00 AM - 8:00 PM, daily
No.3	JAL Mileage Bank *You will be required to enter your JMB membership number and password. Monday - Saturday 9:30 AM - 5:30 PM (Closed on Sundays, public holidays, and New Year holidays) It may be busy during 9:30 - 10:30 AM and 2:00 - 3:00 PM. Thank you in advance for your call during off-peak hours.

Contact JAL outside Japan

Open

24-hour flight information service (SKY NAVI)

Open

Special Assistance Desk for customers with disabilities and those who are sick or injured

Open

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Open

JAL Family Club

Open

JALCARD

Open

JAL Gift Card Center

Open

JMB Jetstar Japan (GK) Award Tickets Reservation Desk

Open