Contact us

On this page, you will find the most popular online functions and frequently asked questions.
Please contact us if you need any further assistance.

Useful online functions

Domestic flight

International flight

JAL Mileage Bank (JMB)

  1. To protect member's personal information, we will not disclose Password by e-mail.
  1. To protect member's personal information, we will not disclose PIN or Web Password by e-mail.
  2. Available in Japanese only

FAQ (Frequently Asked Questions)

Contact JAL


In response to a state of emergency , to prevent the spread of the Coronavirus infection, our business hours are changed.
Please refer to the following page for the latest business hours.
We apologize for the inconvenience and appreciate your understanding.
The following additional special handling will be applied on JAL domestic flight tickets.
Please refer to the link below.

[If you want to cancel your booking or request for a refund]
In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

JAL Reservation & Information (for English speakers) 開く
Contact JAL outside Japan 開く
24-hour flight information service (SKY NAVI) 開く
Special Assistance Desk for customers with disabilities and those who are sick or injured 開く
Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers 開く
JAL Family Club 開く
JAL Gift Card Center 開く
JMB Jetstar Japan (GK) Award Tickets Reservation Desk 開く
Your comment to JAL 開く