Important information for your travel day (domestic flights)
To assist with an on-time departure, we ask for your understanding and cooperation with the following.
Important Notice
Make sure to arrive at the airport early during busy travel times, such as holiday periods.
During busy holiday periods the roads near the airport and car parks are very crowded, so we suggest using public transport whenever possible.
For popular airports, please see below for details on how busy the airport can get during holiday periods as well as how to access each airport. Please arrive at the airport by the indicated times shown below.
Haneda Airport
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| Recommended time to arrive at the airport during busy holiday periods |
Airport access |
|---|
| Please aim to arrive at the airport 1 hour prior to departure. |
Tokyo International Airport (Haneda) |
During busy holiday periods the roads near the airport can become very congested, and it can take a long time to be able to enter car parks when they are full, so we recommend using public transport whenever possible. Please arrive at the airport in plenty of time to complete the necessary procedures.
New Chitose Airport
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| Recommended time to arrive at the airport during busy holiday periods |
Airport access |
|---|
| Please aim to arrive at the airport 1½ to 2 hours prior to departure. |
New Chitose Airport |
During busy holiday periods the roads near the airport can become very congested, and it can take a long time to be able to enter car parking buildings when they are full, so we recommend using public transport whenever possible. Please arrive at the airport in plenty of time to complete the necessary procedures.
Itami Airport
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| Recommended time to arrive at the airport during busy holiday periods |
Airport access |
|---|
| Please aim to arrive at the airport 1 hour prior to departure. |
Osaka International Airport (Itami) |
During busy holiday periods many people arrive at the airport during monorail operating hours. The baggage counters and security checkpoints can become very congested, so please arrive at the airport in plenty of time to complete the necessary procedures.
Fukuoka Airport
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| Recommended time to arrive at the airport during busy holiday periods |
Airport access |
|---|
| Please aim to arrive at the airport 1½ hours prior to departure. |
Fukuoka Airport |
During busy holiday periods the roads near the airport can become very congested, and it can take a long time to be able to enter car parking buildings when they are full, so we recommend using public transport whenever possible. Please arrive at the airport in plenty of time to complete the necessary procedures.
Kumamoto Airport
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| Recommended time to arrive at the airport during busy holiday periods |
|---|
| Please aim to arrive at the airport 1½ hours prior to departure. |
During busy holiday periods the car parking building at the airport can become very congested, so we recommend using other parking services near the airport. There are occasions when non-passengers are restricted from entering the terminal.
Kagoshima Airport
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| Recommended time to arrive at the airport during busy holiday periods |
|---|
| Please aim to arrive at the airport 1 hour prior to departure. |
During busy holiday periods the roads near the airport can become very congested. When the car parking building in front of the airport is full, we recommend using other parking services near the airport. It can take some time to get to the airport from these places, so please ensure you arrive at the airport in plenty of time to complete the necessary procedures.
Naha Airport
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| Recommended time to arrive at the airport during busy holiday periods |
|---|
| Please aim to arrive at the airport 2 hours prior to departure. |
During busy holiday periods the area around the airport can become very congested. If you are returning a rental car near the airport, please do this as early as possible. Also, car parking building can become congested, so we recommend using public transport whenever possible. Please arrive at the airport in plenty of time to complete the necessary procedures.
For information on other airports, please see the link below.
Baggage check-in (airport procedure)
Please check in your baggage by 30 minutes prior to departure.
For popular airports, please see below for estimates on the most congested times and days, as well as the expected longest waiting times. Please check in your baggage as early as possible.
Expected busy times at popular airports
Haneda Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:00 to 8:00 , From11:00 to 13:00,From 16:00 to 18:30
|
Friday afternoon, Saturday morning, Sunday afternoon
|
40minutes
|
- Please go to the check-in counter designated for your destination. Please see the link below for details.
New Chitose Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 7:20 to 8:30 , From12:00 to 13:30,From 17:00 to 18:30
|
Friday afternoon, Saturday, Sunday
|
40 minutes-1 hour
|
- We have bags available to enable you to consolidate your carry-on baggage into a maximum of two pieces. Please use these bags and place them under the seat in front, or in the overhead lockers.
Itami Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:00 to 9:00
|
Saturday, Sunday
|
30 minutes
|
- Passengers who are connecting on to an international flight will need to allow extra time for document checks.
Please aim to arrive at the airport by at least 1 hour prior to departure.
- Please check in your baggage at the counters on the first floor.
The JAL Global Club and JAL First Class counters are located on the second floor.
Fukuoka Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:15 to 7:30 , From8:30 to 9:15, From 12:00 to 13:00, From 16:00 to 19:00
|
Monday, Tuesday, Friday, Saturday, Sunday
|
15 minutes-half an hour
|
- Please check in your baggage at the counters on the first floor.
The JAL Global Club and JAL First Class counters are located on the second floor.
Kumamoto Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 10:00 to 11:00, From 12:30 to 13:30
|
Friday, Saturday, Sunday
|
half an hour
|
- Please attach a bag tag to your check-in baggage at the counter and then bring it to the security machine.
Kagoshima Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:50 to 8:30 , From 10:00 to 11:00
|
Friday afternoon, Saturday morning, Sunday afternoon
|
20 minutes
|
- For flights operated by JAC due to the type of aircraft used, there are restrictions on the size of baggage that may be checked in. Please check the regulations from the link below.
Naha Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:30 to 7:00 , From9:30 to 11:30, From 16:30 to 18:00
|
Monday, Friday, Saturday, Sunday
|
50 minutes
|
- We have prepared plastic wrapping in the packing area in front of the check-in counters. Please use this plastic to wrap any baby strollers or souvenirs/gifts.
For information on other airports, please click the link below.
For passengers checking in pets
To enable us to take extra special care of your pet, please ensure you arrive at the check-in counter at least 40 minutes prior to departure. Pre-payment of the pet fee will enable the process to be completed more smoothly. (With pre-payment the process will take around 5 minutes, while payment on the day will require around 10 minutes.)
For passengers checking in sports equipment or musical instruments
Due to safety checks and other procedures that need to be performed when checking in sports equipment and music instruments, please ensure you arrive at the check-in counter by the times shown below.
Please pack in advance any surfboards, golf bags, bicycles, swords, firearms, musical instruments, tools, skis, and snowboards.
If any items are not packed in a case it may take time for them to be packed correctly.
| |
Required processing time
|
Check-in time limit |
|---|
| Surfboards |
5-10 minutes |
By 35-40 minutes before departure |
| Golf bags |
5-10 minutes |
By 35-40 minutes before departure |
| Skis, snowboards |
5-10 minutes |
By 35-40 minutes before departure |
| Bicycles |
5-10 minutes |
By 35-40 minutes before departure |
| Musical instruments |
5-10 minutes |
By 35-40 minutes before departure |
Other items* (tools, swords, firearms, rescue backpacks etc.)
*Depending on the item, it may take some time to perform safety checks.
|
10-15 minutes |
By 40-45 minutes before departure |
For passengers travelling as a group
Please arrive at the check-in counter at least 1 hour prior to departure. If there are a large number of passengers, the process could take some time.
At New Chitose, Itami, Fukuoka and Naha airports you can take advantage of the JAL Express Tag service and speed up your check-in process.
New style Self Check In machine and Self Baggage Drop
At Haneda Airport, we are installing new automatic Self Check In machines that can issue bag tags and Self Baggage Drop machines so that passengers can check-in their baggage more smoothly. These machines will be progressively introduced in stages and should be available in all areas by autumn 2020. Additionally, these systems will be expanded to New Chitose, Itami, Fukuoka and Naha airports soon.
Cabin baggage size (dimensions, weight) and piece number limits
| Number of seats on the aircraft |
Size |
Number of pieces |
Weight |
|---|
100 seats and above
※Aircraft types
Boeing777-300 (773)
Boeing777-200 (777 / 772)
AirbusA350-900 (359)
Boeing787-8 (788)
Boeing767-300ER (763) ,Boeing767-300 (767)
Boeing737-800 (738 / 73H)
|
Total up to 115cm
(up to 55cm x 40cm x 25cm)
|
1 piece in addition to personal items |
Up to 10kg |
Below 100 seats
※Aircraft types
Embraer170 (E70)
Embraer190 (E90)
Saab340B (SF3)
Bombardier DHC8-Q400CC (DH4)
ATR42-600 (ATR)
ATR72-600 (AT7)
|
Total up to 100cm
(up to 45cm x 35cm x 20cm)
|
1 piece in addition to personal items |
Up to 10kg |
Includes all attached handles, pockets, and wheels.
We ask for your cooperation to avoid crowding and ensure a smooth boarding process.
Frequently asked questions about baggage
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Please arrive at the security checkpoint in plenty of time.
Important notice
During busy holiday periods please arrive at the security checkpoint as early as possible. Please check the busy periods of each airport below.
If you pass through the security checkpoint less than 20 minutes before departure you will not be able to board your flight.
Additionally, to ensure everybody onboard your flight can get their journey underway on time, please arrive at the boarding gate at least 10 minutes prior to departure.
For popular airports please see below for estimates on the most congested times and days, as well as the expected longest waiting times. Please pass through the security checkpoint as early as possible.
Expected busy times at popular airports
Haneda Airport
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| Busy times |
Busy days |
Longest wait time |
|---|
| From 6:00 to 8:00 , From11:00 to 13:00,From 16:00 to 18:30 |
Friday afternoon, Saturday morning, Sunday afternoon |
40minutes |
The Diamond, JGC Premier and JAL Global Club security checkpoints may also become congested, so please allow plenty of time to make it through the security checkpoint.
New Chitose Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 7:20 to 8:30, From12:00 to 13:30,From 17:00 to 18:30
|
Friday afternoon, Saturday, Sunday
|
half an hour -40 minutes
|
During the winter period many passengers have thick coats and boots on which may require extra time at the checkpoint, causing congestion.
Please pass through the security checkpoint as early as possible.
Itami Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:00 to 9:00
|
Saturday, Sunday
|
half an hour
|
The security checkpoint is on the second floor.
The security checkpoint can get congested, so please pass through as early as possible.
Fukuoka Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:20 to 6:50, From 16:00 to 18:00
|
Monday, Friday, Saturday
|
20 minutes-half an hour
|
The security checkpoints which are used by all airlines are on the North and the South area.
The security checkpoint can get congested, so please pass through as early as possible.
The closest security checkpoint to each boarding gate is as follows.
Please confirm your boarding gate in advance.
- Boarding gates 1-8: Use the north security checkpoint.
- Boarding gates 9-12, 81-82: Use the south security checkpoint.
Kumamoto Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 10:30 to 11:00, From 16:30 to 17:30
|
Friday, Sunday
|
half an hour
|
The security checkpoint is used by all airlines and so may become congested.
Please pass through the security checkpoint as early as possible.
Kagoshima Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:50 to 8:30 , From 10:00 to 11:00, From 13:30 to 14:30
|
Friday, Saturday, Sunday
|
15-20 minutes
|
The security checkpoint is used by all airlines and so may become congested.
Please pass through the security checkpoint as early as possible.
Naha Airport
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Busy times
|
Busy days
|
Longest wait time
|
|---|
From 6:45 to 7:00 , From10:30 to 12:00, From 17:00 to 18:30
|
Monday, Friday, Saturday, Sunday
|
40 minutes
|
Passengers using JAL Group flights should use the A security checkpoint.
The security checkpoint is used by all airlines and so may become congested.
Please pass through the security checkpoint as early as possible.
Additionally, to ease congestion, entry to the security checkpoint may be restricted based on departure time.
- Passengers connecting to international flights should come to the check-in counter at least 40 minutes prior to departure.
Passengers with connecting flights (including flights on other airlines)
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Passengers who have two or more flights on the same day and require a connection should note that there are minimum connecting times in place. When making a reservation, please make sure you leave enough time between flights to make your connection based on the tables below.
Even if you leave enough time based on these guidelines, flight delays could lead to you missing your connecting flight. Please bear this in mind.
Domestic flight ⇔ Domestic flight
Connection within the same airport
If you are connecting between JAL Group flights, you can also check in for your connecting flight at your initial departure airport, meaning no processing is required at your connecting airport. Please show your confirmation code or reservation details issued by your airline or travel agent for your flights to your final destination.
- If you are connecting from a JAL Group flight to a codeshare flight, you will need to undergo departure processing at both your initial departure airport and with the operating carrier of the codeshare flight at the connection airport.
Your checked in baggage will be checked through to your final destination.
| |
Tokyo (Haneda) |
Tokyo (Narita) |
Okinawa (Naha) |
Other |
|---|
| Between JAL Group flights |
At least 25 minutes |
At least 20 minutes |
At least 30 minutes |
At least 20 minutes |
| Between JAL Group and other airline flights |
At least 50 minutes |
At least 50 minutes |
At last 30 minutes |
At least 30 minutes |
Transfer between airports
| |
Tokyo (Haneda ⇔ Narita) |
Osaka (Itami ⇔ Kansai) |
Sapporo (New Chitose ⇔ Okadama) |
|---|
| Between JAL Group flights |
At least 180 minutes |
At least 175 minutes |
At least 150 minutes |
| Between JAL Group and other airline flights |
JAL Group flights: JAL/JTA/JAC/RAC flights (not including JAL codeshare flights operated by other airlines)
Other airlines: Fuji Dream Airlines, ANA, Amakusa Airlines, Oriental Air Bridge, Solaseed Air
- For airlines other than those mentioned above no connecting agreement exists, and so there is no set minimum connecting time.
Please check you have enough time between flights and plan to pass through the security checkpoint by the time specified by the airline operating your connecting flight.
If anything is unclear, please contact the airline operating your connecting flight.
Domestic flight ⇔ International flight
If you are connecting between JAL Group flights, you can also check in for your connecting flight at your initial departure airport, meaning no processing is required at your connecting airport. Please arrive at the airport counter at least 30 minutes prior to departure. (For flights via Haneda or Narita, please arrive at least 60 minutes prior to departure.)
No processing is required at your connecting airport. Please show your confirmation code or reservation details issued by your airline or travel agent for your flights to your final destination.
Connection within the same airport
| |
Tokyo (Haneda) |
Tokyo (Narita) |
Osaka (Kansai) |
Nagoya (Chubu) |
|---|
| JAL Group domestic flight → JAL Group international flight |
At least 60 minutes* |
At least 60 minutes |
At least 60 minutes |
At least 60 minutes |
| JAL Group domestic flight → Other airline international flight |
At least 120 minutes |
At least 110 minutes |
At least 80 minutes |
At least 70 minutes |
| JAL Group international flight → JAL Group domestic flight |
At least 70 minutes |
At least 80 minutes |
At least 75 minutes |
At least 75 minutes |
- For JTA flights departing airports other than Okinawa (Naha) at least 70 minutes are required.
Transfer times when connecting between airports
| |
Tokyo (Haneda⇔Narita) |
Osaka (Itami⇔Kansai) |
|---|
| JAL Group domestic flight → JAL Group international flight |
At least 180 minutes |
At least 215 minutes |
| JAL Group domestic flight → Other airline international flight |
At least 210 minutes |
At least 215 minutes |
- The connecting time requirements when transferring at airports other than those mentioned above or when connecting from another airline are different. Please contact JAL’s international reservation desk for further information.
For information regarding other airports, please click the link below.
Following guidelines from the Ministry of Land, Infrastructure and Transport security checks at airports have been tightened.
There are certain types of scissors and knives that are prohibited from being brought onboard. If these items are brought on board a fine of up to JPY500,000 could be applied for breaching aviation law.
If such prohibited items are found you will have the option of either checking them in, or disposing of them in the disposal bins provided.
Thank you for your cooperation.
To ensure a smooth security check process
- Please remove metal objects (mobile phones, keys etc.), laptop computers, and plastic drink bottles from your hand baggage at the checkpoint.
Please take off shoes that hide your ankles. Slippers are available for you to wear.
Please remove your jacket and place it in the tray.
Please remove electronic devices from your bag and place them in the tray.
Removal all liquids from your bag and place them in the tray.
To ensure a smooth boarding process
Please consider using JAL’s Touch & Go service to enjoy a smooth boarding experience. Passengers without checked-in baggage can go directly to the boarding gate.
For popular airports please see below for estimates on the time required to get from the security checkpoint or the lounge to the boarding gate. Please arrive at the boarding gate as early as possible.
The required time at popular airport
Haneda Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
New Chitose Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
Itami Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
Fukuoka Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
Kumamoto Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
Kagoshima Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
Naha Airport
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From security check (after passing through) to boarding gate
From lounge to boarding gate
For information regarding other airports, please click the link below.
You are requested to follow the safety instructions below.
- After boarding, please store your carry-on baggages and take your seat as quickly as you can and fasten your seat belt.
- Always keep your seat belt fastened even the seat belt sign is turned off.
- Remain seated until the seat belt sign is turned off after landing.
- Switch off the electronic devices when it is required by the flight attendants. *1
- Watch the Safety Video and read the Safety Instructions prior to take-off.
- Return your seat reclining and table to the original position during take-off or landing.
- If you need to go to the restroom, please do so before boarding. After the aircraft start moving, please refrain from using the restroom until the seat belt sign goes off.
- Smoking in the lavatory is strictly prohibited. *2
- Passengers seated in the emergency exit row are requested to assist in an emergency evacuation.
- To avoid obstacle in the event of an emergency evacuation, carry-on baggage cannot be placed in front of the emergency exit, at your feet or on your lap during take-off and landing.
- Kids Phone by NTT Docomo, Junior Phone by au and Mimamori Series by Softbank must be turned off completely in advance.
- Electronic cigarettes cannot be used on board.
