Important information for your travel day (international flight)

For passengers traveling on domestic flight

To the airport

Traveling during long holiday season

If you are traveling during the long holiday season, we recommend the use of public transport to avoid the possible delay by the traffic congestion or shortage of parking lots.

About airport access

At the airport

Arrival time at boarding gate

Traveling during long holiday season

Please complete your check-in by 60 minutes and arrive at the boarding gate around 30 minutes prior to your flight's scheduled departure time.

  • Complete check-in by
    60 minutes*1
    before departure time
  • Boarding gate:
    30
    minutes*2
    before departure time
  • Departure time is the time when
    the aircraft begins to move.

  • *1By 45 minutes for First and Business Class passengers.(60 minutes for ALL passengers in Beijing, Shanghai (Pudong), Paris, Delhi and Honolulu)
  • *2You may not be permitted to board your flight if you arrive at the boarding gate less then 10 minutes before departure. Your coorperation is highly appreciated.

Request for on-time departure

  • To passengers traveling on codeshare flights

    The airport and inflight services for a codeshare flight will be provided by the operating carrier. Check-in procedures and inflight services are subject to the operating carrier. For more information, please contact us or your travel agent.

    About codeshare flight

    If you are traveling on JAL's codeshare flight operated by American Airlines or WestJet, services are subject to their conditions of carriage.

  • How to board your connecting flight

    Through Check-in Service

    Notice As the international transfer counter is very busy in the early morning hours at Sapporo (New Chitose), Osaka (Itami), and Fukuoka airports, please arrive early.
    Connecting from JAL domestic to international flight via Tokyo (Narita), Tokyo (Haneda), Osaka (Kansai), or Nagoya (Chubu) airports

    Please check in (including baggage) for the connecting flight at the departure airport. *1

    Please pick up the baggage at the final destination. *2

    Connecting from JAL domestic flight to international flight operated by other oneworld member airline via Tokyo (Narita), Tokyo (Haneda), Osaka (Kansai), or Nagoya (Chubu) airports
    • *1This applies only if you have a connecting flight at the same airport on the same day. A boarding pass may not be issued for your connecting flight due to problems such as computer malfunction.
    • *2If you are connecting via the U.S., please pick up your baggage when entering the U.S. and check it in again for the connecting flight. Furthermore, if you have multiple connecting flights abroad, you may not be able to check your baggage to your final destination due to restrictions imposed by connecting airports.

    Partner airlines

    oneworld member airlines American Airlines (AA) / airberlin (AB) / Finnair (AY) / British Airways (BA) / Cathay Pacific (CX) / Iberia (IB) / LATAM (LA,JJ) / Malaysian Airlines (MH) / Qantas (QF) / Qatar Airways (QR) / Royal Jordanian (RJ) / S7 Airlines (S7) / SriLankan Airlines (UL)
  • Time you need for flight transfer

    If you have connecting flights (including flights by other airlines), please show the entire ticket(s) including your final destination. You need to secure the following connecting time for flight transfer.

    Required time for flight transfer

    Airlines Connecting airport Time you need for flight transfer
    JAL Group domestic flight → JAL international flight Tokyo (Haneda) 60 minutes or more
    Tokyo (Narita)
    Osaka (Kansai)
    Nagoya (Chubu)
    Tokyo (Haneda) to Tokyo (Narita) 180 minutes or more
    Osaka (Itami) to Osaka (Kansai) 215 minutes or more
    JAL Group domestic flight → Other airline's international flight Tokyo (Haneda) 120 minutes or more
    Tokyo (Narita) 110 minutes or more
    Osaka (Kansai) 80 minutes or more
    Nagoya (Chubu) 70 minutes or more
    Tokyo (Haneda) to Tokyo (Narita) 210 minutes or more

    For other airports, please ask when you make your reservation.

Tips for seamless boarding

Please use Web Check-in (QuiC) for smooth boarding.
You do not need to go to the check-in counter if you do not have any checked baggage.

Web Check-in (QuiC)

For more details about check-in, please check the boarding procedures page. For check-in counter information, please check the airport guide page.

Boarding proceduresAirport guide

Checking in baggage

You are recommended to check in your baggage.

Due to limited space in the cabin, please check in your baggage if possible.

About baggage and carry-on items

Security check

Security check is strictly performed to ensure flight safety.
If you plan to travel with such items as golf clubs or any types of blades, you are required to put them in your checked baggage. Should any of the prohibited carry-on articles be found at a security checkpoint, you would have to return to the check-in counter for checking them in, or alternatively to relinquish them at the security checkpoint. Please also note that some designated items are prohibited by the law as neither carry-on nor checked baggage.

Tips for security checkpoint clearance

  • Pay attention to the size of your carry-on baggage as they will be screened by the inspection machine with a gauge installed at the security checkpoint. If the size of your items does not fit in for screening, you are required to return to the check-in counter for checking them in.
  • Take out the metal items (mobile phone, keys, coins, etc.), lap top PC and bottled liquids in advance as they need to be placed in the tray provided for security check.

About ariport security check

Passport check at boarding gate

To follow the instruction by Japan's Ministry of Land, Infrastructure, Transport and Tourism, we will check passengers' passports and boarding passes at the boarding gate. Please arrive at the boarding gate earlier and prepare your passport and boarding pass in advance. Your coorperation is highly appreciated.

Website of Ministry of Land, Infrastructure, Transport and Tourism (in Japanese)

Inflight safety advice

You are requested to follow the safety instructions below.

  • After boarding, please store your carry-on baggages and take your seat as quickly as you can and fasten your seat belt.
  • If you need to go to the restroom, please do so before boarding. After the aircraft start moving, please refrain from using the restroom until the seat belt sign goes off.
  • Switch off the electronic devices when it is required by the flight attendants. *1
  • Watch the Safety Video and read the Safety Instructions prior to take-off.
  • Return your seat reclining and table to the original position during take-off or landing.
  • Passengers seated in the emergency exit row are requested to assist in an emergency evacuation.

    Requests to passengers seated in the emergency exit row

  • To avoid obstacle in the event of an emergency evacuation, carry-on baggage cannot be placed in front of the emergency exit, at your feet or on your lap during take-off and landing.
  • Always keep your seat belt fastened even the seat belt sign is turned off.
  • Smoking in the lavatory is strictly prohibited. *2
  • Remain seated until the seat belt sign is turned off after landing.
  • *1Kids Phone by NTT Docomo, Junior Phone by au and Mimamori Series by Softbank must be turned off completely in advance.
  • *2Electronic cigarettes cannot be used on board.

Useful services

Special inflight meal

We offer special meals for children and those with health or religious dietary requirements.

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