About ticket numbers (domestic flights)

A ticket number is issued for each customer at the time of purchase. It is one of the authentication codes used to identify the ticket and determine if you are the ticketed passenger when checking in and boarding, making changes that result in a different fare amount, or obtaining a refund. It consists of 13 digits (0-9).

Ticket numbers are required for all customers for these types of transactions.

When is Ticket Number required

  • Check-in, change of reservation, ticket refund
  • Issue receipts
  • To refer your 'Ticketing Code for Shareholder Discount Coupon Replacement'

Where to find Ticket Number

For tickets purchased via JAL websites or call center

On the purchase completion page, in the purchase completion e-mail or SMS, or on the e-ticket itinerary/receipt.


(ex.) The purchase completion e-mail

Subject : [JAL Domestic]Purchase details

Ticket number is listed under the passenger's name in the reservation details.

For tickets purchased via JAL Group domestic ticket counters at Yurakucho and airports or travel agency

On the e-ticket itinerary/receipt you will receive at the time of purchase.

(ex.) The e-ticket itinerary/receipt

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