Issuance of receipts
This is information on how to issue receipts and how to use electronic receipts.
Receipts
Electronic Receipts
Issued to
Tickets purchased through
- JAL website
- JAL Contact Center
- JAL Domestic Airport counters, city counters (Miyako and Ishigaki)
Issue Period
Up to one year from the date of ticket purchase
Number of Issues
Can be issued as many times within the issue period
How to Issue an Electronic Receipt from the website (PC site)
Before Completing Your Itinerary
- Can issue from the page with booking details
- Can view until two days after the final boarding date
- Can select the issued receipt for some or all the passengers
After Completing Your Entire Itinerary
- Can issue from e-ticket search screen
- Can view up to one year from the ticket purchase date
- Can issue only for the passenger requiring the receipt (1 person)
Before Completing Your Itinerary
Step1 Search for your reservation confirmation from the below links
- JMB member: Log in your JMB nine or seven digit membership number and password
What should I do if I don't know my password for member login?- Non-JMB members: Enter the item and search
Step2 Select the relevant reservation from the list of reservations (when logged in as a JMB member)
Step3 Click "View receipt" button on the booking details page.
Step4 Select the content you want to display and press the "Download receipt" button.
Step5 Confirm Your Receipt
The receipt is automatically saved in PDF in the Download folder in your device.
After Completing Your Entire Itinerary
Step1 Search for your ticket information from the below links
- JMB member: Log in your JMB nine or seven digit membership number and password
- Non-JMB members: Enter the item and search
Step2 Click the "View receipt" button on the e-Ticket details screen.
- When you are logged in, a list of tickets associated with your membership number will be displayed, so please select a ticket.
- If the button does not appear, select the history from the View e-ticket history button.
Step3 Select the content you want to display and press the "Download receipt" button.
Step4 Confirm Your Receipt
The receipt is automatically saved in PDF in the Download folder in your device.
How to Issue an Electronic Receipt from the website (mobile site)
Before Completing Your Itinerary
- Can issue from the page with booking details
- Can view until two days after the final boarding date
- Can select the issued receipt for some or all the passengers
After Completing Your Entire Itinerary
- Can issue from e-ticket search screen
- Can view up to one year from the ticket purchase date
- Can issue only for the passenger requiring the receipt (1 person)
Before Completing Your Itinerary
Step1 Search for your reservation confirmation from the below links
- JMB member: Log in your JMB nine or seven digit membership number and password
- Non-JMB members: Enter the item and search
Step2 Select the relevant reservation from the list of reservations (when logged in as a JMB member)
Step3 Click Receipts on the reservation page.
Step4 Select the content you want to display and press the "View receipt" button.
After Completing Your Entire Itinerary
Step1 Search for your ticket information from the below links
- JMB member: Log in your JMB nine or seven digit membership number and password
- Non-JMB members: Enter the item and search
Step2 Click the "View receipt" button on the e-Ticket details screen.
- When you are logged in, a list of tickets associated with your membership number will be displayed, so please select a ticket.
- If the button does not appear, select the history from the View e-ticket history button.
Step3 Click the "View receipt" button to view the receipt.
Sample receipt
You can check a sample receipt.
Notes: Issuing Receipts Open
Receipts for Cancellation Fees
- Receipts for cancellation fees can only be downloaded once from the cancellation page after completing the refund.
- If you have already completed the refund transactions, please use the below application form to issue a post-refund receipt.
Notes: Receipts for Cancellation Fees Open
When electronic receipts are unavailable and FAQ
If you are experiencing any issues in the following cases, please contact the JAL Contact Center to request issuance.
In addition, receipts can also be issued at the airport counter. Please ask a staff member at the airport counter to issue your receipt.
You will need one of the following when making inquiries at the airport counter.
- A copy of your e-ticket for issuing a receipt from the airport counter
- Ticket number
- Your JMB membership number if you are registered when purchasing your ticket.