Receipt issuance

Learn about how and where to obtain receipt of JAL domestic ticket.

About receipt

Receipts of JAL domestic flight ticket can be printed by yourself online or obtained at the Self service check-in and ticketing KIOSK in the airport or JAL ticketing counter.

Eligibility Flight tickets purchased through JAL website, JAL call center or JAL Group ticketing counter (city/airport).
JAL receipts cannot be issued for tickets purchased at travel agents.
Applicable period Receipt can be issued within one year from the ticket purchase date.

What you need for receipt issuance

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Payment method Where to obtain the receipt
Self service check-in and ticketing KIOSK JAL Group city or airport domestic ticket counter JAL website
Credit card Yes Yes Yes
e JAL points / JAL coupon Yes Yes Yes
Cash Convenience store in Japan* No Yes Yes
Ticket counter Yes Yes Yes
  • An official receipt will be provided by the convenience store when you complete your purchase.

How to issue a receipt

Choose a location to issue the receipt.

Pick Up at Airport or City Ticket Counter

Number of times receipt can be issued

1 time

  • Cannot be reissued

Information shown on receipt

  • Receipt issue date
  • Ticket issue date*
  • Ticket number
  • Payment method
  • Handwritten receipts issued on the purchase date at a JAL counter will not show the ticket issue date.

Issuing location

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Issued when purchasing ticket,

or on date of boarding

City/airport ticket counter or self-service check-in and ticketing KIOSK.

(Can also receive in using Touch & Go Service)

Issued at another time

City/airport ticket counter (please inquire at counter).

*Receipts may take up to several days to process, and not all requests can be accepted.

What you'll need

You will need one of the following types of verification code to issue a receipt.

Verification code
  • e-Ticket itinerary/receipt
  • Order Number
  • JMB membership number*

 *Must have joined JMB prior to purchase

Issue Methods

Self service check-in and ticketing KIOSK

You can easily receive your receipt by using Self service check-in and ticketing KIOSK.

  • Check-in, and issue your receipt at the same time.
  • Receipts can be issued ten days before or after your reserved date.
  • You can issue receipts for open tickets, individually if your reservation is made for multiple people, and can also choose to exclude the First Class or Class J charges from the total amount*.
  • Receipt can be issued for each passenger.
  • Receipts can also be issued from boarding areas at New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, and Kumamoto Airport.
  • If you have purchased tickets in cash or used JAL coupon at JAL Group city or airport ticket counter, or used e JAL POINT full amount to purchase a ticket and changed your reservation from JAL website, you cannot receive your receipt using Self service check-in and ticketing KIOSK.
  • Customers applying JMB Companion Fare cannot issue receipts from Self service check-in and ticketing KIOSK.

JAL Group city or airport ticket counter

Receipts will be issued at the time of ticket purchase. Receipts can also be obtained at the departing airport on the date of departure.

  • It may take time to issue receipt at the airport counter. To save your time, please issue it at Self Service Check-in and Ticketing Kiosk or JAL website.
  • To have receipts issued for each customer after a previous receipt was issued, it is required to return the receipt issued previously and exchange for the new ones.

Display on the Web (Receipt Display Service)

Number of times receipt can be displayed/printed

Unlimited

 

Information shown on receipt

  • Receipt issue date
  • Ticket issue date*1
  • Ticket number

Useful features

  • Display fees and extra charges*2

 

 

  1. If your booking has changed, the receipt will show the ticket purchase date or booking change date.
  2. Cancellation/refund fees and extra charges can only be displayed on the Change/Cancellation Confirmation screen.

What you'll need

You will need one of the following verification codes to use the Receipt Display Service.

Verification code
  • Order number
  • JMB membership number*

 *Must have joined JMB prior to purchase

Display methods

The Receipt Display Service allows you to print out receipts, including the ticket purchase price, via the JAL website. Receipts can be displayed on the Purchase Confirmation screen at the time of purchase or using e-Ticket Search. 

  • If a fare difference results from a booking change, the new ticket's purchase price is shown on the receipt. However, the flight details shown may differ from the actual flight (s) boarded if changes were made by phone or at an airport or city ticket counter, or if an open ticket was used for travel.

Useful services on the JAL website

Display receipts with cancellation/refund fees.

These receipts can be issued on the JAL website's Change/Cancellation Confirmation screen.

  • If you couldn't displayed receipt via online,please contact us (Domestic Reservation and Information) for further assistance.

Issue boarding certificates.

* Boarding certificate display service is only available for PC sites.

 

Boarding certificates can be issued after boarding up to 1 year from the ticket purchase date.